ECE Information Technology Services - User contributions [en]

Table of Available Site-Licensed Software

2016-10-07T16:03:54Z

Kenm:

=== Undergraduates can install on their personal laptops ===

See this site: http://students.engineering.ubc.ca/success/software/

How To Obtain A Network Connection

2016-03-24T21:53:06Z

Kenm:

You can connect your computer to the network using an Ethernet or wireless link.

==Ethernet Link==
If you work in an ECE office or lab, please register your computer with us.
You will then be able to connect your device directly to the ECE network
using an Ethernet cable.

Please submit a service request (see
[[How To Report A Problem]]) containing the following
information:

* Supervisor's Name: ['''SUPERVISOR'S NAME''']
* Your Name: ['''FULL NAME''']
* [[How To Get An Account|ECE Account ID]]: ['''ACCOUNT ID''']
* Building and Room: ['''BUILDING NAME AND ROOM NUMBER''']
* Wall Jack's CCT Number: ['''CCT NUMBER''']
* Computer's MAC Address: ['''MAC ADDRESS''']
* Prefered Hostname: ['''HOSTNAME''']
* Machine Type: ['''DESKTOP / LAPTOP / PRINTER / OTHER''']
* Expected Termination Date (if applicable): ['''YYYY-MM''']

We may issue dynamic IP addresses. If you need a static IP address for your
machine, briefly explain why.

MAC addresses (6 pairs of hexadecimal digits of the form xx:xx:xx:xx:xx:xx <b>or</b>
xx-xx-xx-xx-xx-xx) can be found via one of the commands listed below (in windows run cmd and give the command in the command window):

* Windows 2000/XP/7/8: ''ipconfig /all''
* Linux, Mac OS X: ''/sbin/ifconfig -a''

==Wireless Link==
Alternatively, you can connect to the
[http://www.it.ubc.ca/internet/wireless.html UBC wireless network]. The
wireless network is managed by UBC IT, so please contact them if you need
assistance.

When connected wirelessly, your computer will be outside the ECE network.
Therefore, ECE-only services, such as our
[http://intranet.ece.ubc.ca/ intranet] site, will not be available to you
unless you use a [[How To Use VPN|VPN]].

How To Report A Problem

2016-03-24T21:51:21Z

Kenm: /* Example 2: */

==Before Contacting Us==
Please try using the information contained on the pages of this website to
solve your problem before sending your request.

==How To Report A Problem==
To report a problem or to request service from departmental IT staff, please
send an email to help@ece.ubc.ca. In the subject line of the email, briefly
describe the type of problem (e.g.: "can't change password"). In the body of
the email, list as many details as possible

You will receive an automated reply from the trouble ticket system shortly
after you report your problem or request. Save this email because it will
contain an automatically assigned ticket identification number. The
departmental IT staff will be notified of the new ticket and one of us will
respond to you.

===Details To Include===
When you report problems, include this information in the body of the email:
* Subject: [SHORT_PROBLEM_DESCRIPTION]
* Login name: [LOGIN_NAME] ([AFFILIATION])
* Supervisor: [FULL_NAME]
* Computer: [NAME] [OS]
* Location: [BUILDING] [ROOM/LAB/OFFICE]
* Problem description: [DESCRIPTION]
* Error message: [ERROR_MESSAGE]
* Note: [NOTE]

===Examples===
====Example 1:====
* Subject: Can not access drive Z:
* Login name: johnm (undergrad)
* Supervisor: Dr. Paul Horowitz
* Computer: Burnaby Win7
* Location: MCLD LAB 358
* Problem description: Can not access drive Z:
* Error message: Can not connect to server

====Example 2:====
* Subject: Can not install PDF995 software
* Login name: johnm (grad)
* Supervisor: Dr. Paul Horowitz
* Computer: stellar Win7
* Location: CISCR LAB 388
* Problem description: Can not install PDF955 (free software)
* Error message: You do not have administrator access
* Note: Software can be downloaded from <nowiki>http://www.pdf995.com/</nowiki>

How To Report A Problem

2016-03-24T21:50:53Z

Kenm: /* Example 1: */

==Before Contacting Us==
Please try using the information contained on the pages of this website to
solve your problem before sending your request.

==How To Report A Problem==
To report a problem or to request service from departmental IT staff, please
send an email to help@ece.ubc.ca. In the subject line of the email, briefly
describe the type of problem (e.g.: "can't change password"). In the body of
the email, list as many details as possible

You will receive an automated reply from the trouble ticket system shortly
after you report your problem or request. Save this email because it will
contain an automatically assigned ticket identification number. The
departmental IT staff will be notified of the new ticket and one of us will
respond to you.

===Details To Include===
When you report problems, include this information in the body of the email:
* Subject: [SHORT_PROBLEM_DESCRIPTION]
* Login name: [LOGIN_NAME] ([AFFILIATION])
* Supervisor: [FULL_NAME]
* Computer: [NAME] [OS]
* Location: [BUILDING] [ROOM/LAB/OFFICE]
* Problem description: [DESCRIPTION]
* Error message: [ERROR_MESSAGE]
* Note: [NOTE]

===Examples===
====Example 1:====
* Subject: Can not access drive Z:
* Login name: johnm (undergrad)
* Supervisor: Dr. Paul Horowitz
* Computer: Burnaby Win7
* Location: MCLD LAB 358
* Problem description: Can not access drive Z:
* Error message: Can not connect to server

====Example 2:====
* Subject: Can not install PDF995 software
* Login name: johnm (grad)
* Supervisor: Dr. Paul Horowitz
* Computer: stellar Win2000
* Location: CISCR LAB 388
* Problem description: Can not install PDF955 (free software)
* Error message: You do not have administrator access
* Note: Software can be downloaded from <nowiki>http://www.pdf995.com/</nowiki>

How To Use VPN

2016-03-24T18:15:57Z

Kenm:

==Connecting to the UBC VPN==
Go to the https://myvpn.ubc.ca website to login with your CWL and download the Cisco AnyConnect Secure Mobility Client. If the Java installer doesn't install the software automatically, do a manual install. Instructions are at that website.

==Connecting to Services Inside the ECE firewall==
Send an email to it@ece.ubc.ca to create a ticket in our help system for ECE IT Support. Just send your full name and CWL and we will add the role to your CWL that will allow you to connect through the firewall. Once we have added the role to your CWL and closed the ticket you can login to the AnyConnect VPN Client or UBCPrivate wireless service with YourCWL.ece ( i.e. johndoe.ece ) and your CWL password to connect inside of the ECE Firewall.

==See Also==
* [[How To Tunnel Connections Through SSH]]

How To Use VPN

2016-03-24T18:14:39Z

Kenm:

==Connecting to the UBC VPN==
Go to the https://myvpn.ubc.ca website to login with your CWL and download the Cisco AnyConnect Secure Mobility Client. If the Java installer doesn't install the software automatically, do a manual install. Instructions are at that website.

==Connecting to Services Inside the ECE firewall==
Send an email to it@ece.ubc.ca to create a ticket in our help system for ECE IT Support. Just send your full name and CWL and we will add the role to your CWL that will allow you to connect through the firewall. Once we have added the role to your CWL and closed the ticket you can login to the AnyConnect VPN Client or UBCPrivate wireless service with YourCWL.ece ( i.e. johndoe.ece ) to connect inside of the ECE Firewall.

==See Also==
* [[How To Tunnel Connections Through SSH]]

How To Use VPN

2016-03-24T18:13:05Z

Kenm:

==Connecting to the UBC VPN==
Go to the https://myvpn.ubc.ca website to login with your CWL and download the Cisco AnyConnect Secure Mobility Client. If the Java installer doesn't install the software automatically, do a manual install. Instructions are at that website.

==Connecting to Services Inside the ECE firewall==
Email to it@ece.ubc.ca to create a ticket in our help system for ECE IT Support. Just send your full name and CWL and we will add the role to your CWL that will allow you to connect through the firewall. Once we have added the role to your CWL and closed the ticket you can login to the AnyConnect VPN Client or UBCPrivate wireless service with YourCWL.ece ( i.e. johndoe.ece ) to connect inside of the ECE Firewall.

==See Also==
* [[How To Tunnel Connections Through SSH]]

Email Quick Start

2014-10-30T20:27:23Z

Kenm: /* Send Mail Via SMTP */

ECE accounts come with the ability to send and receive e-mail. Your e-mail
address is '''username'''''@ece.ubc.ca''. (If you need a departmental account,
please see [[How To Get An Account]].)

Although the department supports several methods for sending and receiving
e-mail, most users will find that the recommendations below will suit
their needs.

==Enable Maildir For Your Account==
'''The instructions below assume that your account is configured to use Maildir
as the mail storage format.''' Accounts created since 2008 already use Maildir
by default. If you have an account created in 2007 or earlier, or if you are
unsure whether you are using Maildir, please refer to [[Mbox to Maildir Conversion|Maildir Conversion]].

==Webmail==
Access your mail using a web browser through https://webmail.ece.ubc.ca/.

If you receive an '''SMTP:535 5.7.0 Error: authentication failed: authentication failure''' when attempting to send messages, please reset your ECE account password at https://id.ece.ubc.ca

==Configure Your Email Client==
To read your mail using an e-mail client such as
[http://www.mozilla.com/thunderbird Mozilla Thunderbird],
[http://www.eudora.com/ Eudora], or
[http://www.microsoft.com/windows/ie/ie6/using/oe/default.mspx Microsoft Outlook Express], use the settings below.

===Receive Mail Via IMAPS===
{| class="wikitable"
|-
! Setting
! Value
|-
| Protocol / Server type
| IMAP
|-
| Email address
| '''username'''''@ece.ubc.ca''
|-
| Server hostname
| ''imap.ece.ubc.ca''
|-
| SSL/TLS encryption
| SSL
|-
| Port
| 993
|-
| Authentication type
| Password (Secure authentication = No)
|-
| Username
| '''username'''
|}

===Send Mail Via SMTP===
{| class="wikitable"
|-
! Setting
! Value
|-
| Protocol / Server type
| SMTP
|-
| Server hostname
| ''mail.ece.ubc.ca''
|-
| SSL/TLS encryption
| TLS (Note: Thunderbird use STARTTLS)
|-
| Port
| 587
|-
| Server requires authentication
| Yes
|-
| Authentication type
| Plain (Secure authentication = No)
|-
| Username
| '''username'''
|}

Exception for Outlook Express: Use SSL on port 465 instead of TLS on port 587.

[[How To Configure Your Email Client|Specific instructions]] for configuring common email
clients are also available.

==See Also==
* [[SMTP]]
* [[IMAPS]]

Site Licensed Software

2009-08-13T15:37:39Z

Kenm:

The following packages are available for installation on departmental machines.
Please email ''help@ece.ubc.ca'' if you would like one or more of these
installed on your workstation.

{|
|-
! Package
! Windows
! Solaris
! Linux
! Notes
|-
| Maplesoft Maple
| Available
| Available
| Available
|
|-
| Mathworks MATLAB
| Available
| Available
| Available
| See [[List of Available MATLAB Toolboxes]]
|-
| Microsoft Office
| Available
| N/A
| N/A
|
|-
| Microsoft Project
| Available
| N/A
| N/A
|
|-
| Microsoft Publisher
| Available
| N/A
| N/A
|
|-
| Microsoft Visual Studio 6 & .NET
| Available
| N/A
| N/A
|
|-
| Microsoft Visio
| Available
| N/A
| N/A
|
|-
| Microsoft Windows 2000/XP Pro
| Available
| N/A
| N/A
| You '''must''' purchase an operating system license for your workstation '''prior''' to upgrading the operating system using the departmental Microsoft Campus Agreement.
|-
| National Instruments LabView
| Available
| N/A
| Available
|
|-
| X-Win32 X-Server
| Available
| N/A
| N/A
|
|}

----

This list is under construction and is intended to clarify what software is available and to whom.

{|
|-
! Software
! Undergraduates
! Research
! Graduates may borrow media
! Undergraduates may borrow media
|-
| Windows XP Pro.
| Yes
| Yes
| No
| No
|-
| Office 2007 Ent.
| No
| Yes
| No
| No
|-
| Office 2003 Pro.
| Yes
| Yes
| Yes
| No
|}

Site Licensed Software

2009-08-13T15:28:49Z

Kenm: