ECE Information Technology Services - User contributions [en]

ECE Network Storage Outage- Resolved (June 1, 2015)

2015-06-01T17:07:28Z

Mberdan:

'''This issue has been resolved as of 4am PDT, June 1st'''

The ECE network storage system hosting home directories, group data and data for some ECE services (e.g., RT) experienced an outage starting late last night.

The underlying cause has been identified as an authentication error due to some expired security certificates. Updated certificates have been installed, and the network storage is available.

End-points using NFS to mount network storage should reboot their systems to ensure stable access to storage.

If you have any questions or need assistance, please visit IT staff in MacLeod 105, or email help@ece.ubc.ca.

ECE Network Storage Outage- Resolved (June 1, 2015)

2015-06-01T16:48:59Z

Mberdan: Created page with ''''This issue has been resolved as of 4am PDT, June 1st''' The ECE network storage system hosting home directories and group data experienced an outage starting late last night.…'

'''This issue has been resolved as of 4am PDT, June 1st'''

The ECE network storage system hosting home directories and group data experienced an outage starting late last night.

The underlying cause has been identified as an authentication error due to some expired security certificates. Updated certificates have been installed, and the network storage is available.

End-points using NFS to mount network storage should reboot their systems to ensure stable access to storage.

If you have any questions or need assistance, please visit IT staff in MacLeod 105, or email help@ece.ubc.ca.

Main Page

2015-06-01T16:46:33Z

Mberdan: /* Announcements */

==ECE Information Technology Services==

Please select one of the HOWTO collections:

<dl>
<dt>[[HOWTOs For Users]]
<dd>HOWTOs for all users of ECE computing infrastructure
<dt>[[HOWTOs For Researchers]]
<dd>HOWTOs for the ECE research community
<dt>[[HOWTOs For Instructors]]
<dd>HOWTOs for the ECE teaching community
</dl>

==Announcements==
<dl>

<dt>[[ECE Network Storage Outage- Resolved (June 1, 2015)]]
<dd>The ECE network storage system housing home directories and group data experienced an outage starting late last night. Network storage connectivity has been restored. End-points using NFS to mount network storage should reboot their systems to ensure stable access to storage. Please click above for more information.

<dt>[[Mail Service Spam Issue - Resolved (April 16, 2015)]]
<dd>The IT Support Team were recently notified of an issue with the ECE e-mail service where, under certain conditions, incoming messages were erroneously identified as SPAM despite being legitimate. The Team has made the necessary configuration changes to resolve the issue, however we recommend you check your “spam” or “.spam” folder.

<dt>[[Mail service disruption/latency and limited home directory access (April 13, 2015)]]
<dd>The ECE mail system is currently experiencing latency in email flow. Further, access to home directory may be limited.

<dt>[[Samba services have been restored (March 3, 2015)]]
<dd>'''UPDATED''' ECE Samba services have been restored as of 11:15 am March 3, 2015.

<dt>[[CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)]]
<dd>'''UPDATED''' As a consequence of electrical maintenance affecting '''Kaiser''', MacLeod & CICSR original wing (ICICS), almost all ECE IT services (e.g. RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on February 1, 2015.

<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.

<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.

<dt>[[Matlab Licensing message (Dec 8, 2014)]]
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.

<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.

<dt>[[Malware Outbreak (Dec 1, 2014)]]
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre.

<dt>[[Drupal 7 Security Alert (November, 2014)]]
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.

<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.

<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.

<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information

<dt>[[Mail service latency (October 2, 2014)]]
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.

<dt>[[ECE network disruption (Sept 23, 2014)]]
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.

<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.

<dt>[[Sympa mailing list service (Aug 19, 2014)]]
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.

<dt>[[Kaiser network outage (Aug 19, 2014)]]
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.

<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.

<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE.

<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.

<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.

<dt>[[Hostname resolution issue (June 2014)]]
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.

<dt>[[Spear Phishing Attack (June 2014)]]
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.

<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.

<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.

<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.

<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.

<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.
</dl>

Mail Service Spam Issue - Resolved (April 16, 2015)

2015-04-17T00:52:37Z

Mberdan: Created page with 'The IT Support Team were recently notified of an issue with the ECE e-mail service where, under certain conditions, incoming messages were erroneously identified as SPAM despite …'

The IT Support Team were recently notified of an issue with the ECE e-mail service where, under certain conditions, incoming messages were erroneously identified as SPAM despite being legitimate.

The Team has made the necessary configuration changes to resolve the issue, however we recommend you check your “spam” or “.spam” folder either via your e-mail client (e.g., Thunderbird, Outlook, Apple Mail) or in ECE Webmail (https://webmail.ece.ubc.ca) in the event that you may have been affected.

If you have questions about the underlying cause of the issue, or how it was resolved, don’t hesitate to ask.

Your IT Support Team

MacLeod Room 105

Main Page

2015-04-17T00:51:33Z

Mberdan: /* Announcements */

==ECE Information Technology Services==

Please select one of the HOWTO collections:

<dl>
<dt>[[HOWTOs For Users]]
<dd>HOWTOs for all users of ECE computing infrastructure
<dt>[[HOWTOs For Researchers]]
<dd>HOWTOs for the ECE research community
<dt>[[HOWTOs For Instructors]]
<dd>HOWTOs for the ECE teaching community
</dl>

==Announcements==
<dl>

<dt>[[Mail Service Spam Issue - Resolved (April 16, 2015)]]
<dd>The IT Support Team were recently notified of an issue with the ECE e-mail service where, under certain conditions, incoming messages were erroneously identified as SPAM despite being legitimate. The Team has made the necessary configuration changes to resolve the issue, however we recommend you check your “spam” or “.spam” folder.

<dt>[[Mail service disruption/latency and limited home directory access (April 13, 2015)]]
<dd>The ECE mail system is currently experiencing latency in email flow. Further, access to home directory may be limited.

<dt>[[Samba services have been restored (March 3, 2015)]]
<dd>'''UPDATED''' ECE Samba services have been restored as of 11:15 am March 3, 2015.

<dt>[[CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)]]
<dd>'''UPDATED''' As a consequence of electrical maintenance affecting '''Kaiser''', MacLeod & CICSR original wing (ICICS), almost all ECE IT services (e.g. RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on February 1, 2015.

<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.

<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.

<dt>[[Matlab Licensing message (Dec 8, 2014)]]
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.

<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.

<dt>[[Malware Outbreak (Dec 1, 2014)]]
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre.

<dt>[[Drupal 7 Security Alert (November, 2014)]]
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.

<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.

<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.

<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information

<dt>[[Mail service latency (October 2, 2014)]]
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.

<dt>[[ECE network disruption (Sept 23, 2014)]]
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.

<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.

<dt>[[Sympa mailing list service (Aug 19, 2014)]]
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.

<dt>[[Kaiser network outage (Aug 19, 2014)]]
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.

<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.

<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE.

<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.

<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.

<dt>[[Hostname resolution issue (June 2014)]]
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.

<dt>[[Spear Phishing Attack (June 2014)]]
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.

<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.

<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.

<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.

<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.

<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.
</dl>

Mail service spam over-zealousness - Resolved (April 16, 2015)

2015-04-17T00:45:14Z

Mberdan: Blanked the page

Mail Service Spam Concern - Resolved (April 16, 2015)

2015-04-17T00:45:12Z

Main Page

2015-04-17T00:45:01Z

Mberdan: /* Announcements */

==ECE Information Technology Services==

Please select one of the HOWTO collections:

<dl>
<dt>[[HOWTOs For Users]]
<dd>HOWTOs for all users of ECE computing infrastructure
<dt>[[HOWTOs For Researchers]]
<dd>HOWTOs for the ECE research community
<dt>[[HOWTOs For Instructors]]
<dd>HOWTOs for the ECE teaching community
</dl>

==Announcements==
<dl>

<dt>[[Mail Service Spam Concern - Resolved (April 16, 2015)]]
<dd>The IT Support Team were recently notified of an issue with the ECE e-mail service where, under certain conditions, incoming messages were erroneously identified as SPAM despite being legitimate. The Team has made the necessary configuration changes to resolve the issue, however we recommend you check your “spam” or “.spam” folder.

<dt>[[Mail service disruption/latency and limited home directory access (April 13, 2015)]]
<dd>The ECE mail system is currently experiencing latency in email flow. Further, access to home directory may be limited.

<dt>[[Samba services have been restored (March 3, 2015)]]
<dd>'''UPDATED''' ECE Samba services have been restored as of 11:15 am March 3, 2015.

<dt>[[CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)]]
<dd>'''UPDATED''' As a consequence of electrical maintenance affecting '''Kaiser''', MacLeod & CICSR original wing (ICICS), almost all ECE IT services (e.g. RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on February 1, 2015.

<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.

<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.

<dt>[[Matlab Licensing message (Dec 8, 2014)]]
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.

<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.

<dt>[[Malware Outbreak (Dec 1, 2014)]]
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre.

<dt>[[Drupal 7 Security Alert (November, 2014)]]
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.

<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.

<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.

<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information

<dt>[[Mail service latency (October 2, 2014)]]
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.

<dt>[[ECE network disruption (Sept 23, 2014)]]
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.

<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.

<dt>[[Sympa mailing list service (Aug 19, 2014)]]
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.

<dt>[[Kaiser network outage (Aug 19, 2014)]]
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.

<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.

<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE.

<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.

<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.

<dt>[[Hostname resolution issue (June 2014)]]
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.

<dt>[[Spear Phishing Attack (June 2014)]]
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.

<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.

<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.

<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.

<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.

<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.
</dl>

Mail service spam over-zealousness - Resolved (April 16, 2015)

2015-04-17T00:40:50Z

Mberdan:

Mail service spam over-zealousness - Resolved (April 16, 2015)

2015-04-17T00:37:46Z

Mberdan:

The IT Support Team were recently notified of an issue with the ECE e-mail service where, under certain conditions, incoming messages were erroneously identified as SPAM despite being legitimate.

The Team has made the necessary configuration changes to resolve the issue, however we recommend you check your “spam” or “.spam” folder either via your e-mail client (e.g., Thunderbird, Outlook, Apple Mail) or in ECE Webmail (http://webmail.ece.ubc.ca) in the event that you may have been affected.

If you have questions about the underlying cause of the issue, or how it was resolved, don’t hesitate to ask.

Your IT Support Team

MacLeod Room 105

Mail service spam over-zealousness - Resolved (April 16, 2015)

2015-04-17T00:37:30Z

The IT Support Team were recently notified of an issue with the ECE e-mail service where, under certain conditions, incoming messages were erroneously identified as SPAM despite being legitimate.

The Team has made the necessary configuration changes to resolve the issue, however we recommend you check your “spam” or “.spam” folder either via your e-mail client (e.g., Thunderbird, Outlook, Apple Mail) or in ECE Webmail (http://webmail.ece.ubc.ca) in the event that you may have been affected.

If you have questions about the underlying cause of the issue, or how it was resolved, don’t hesitate to ask.

Your IT Support Team
MacLeod Room 105

Main Page

2015-04-17T00:35:57Z

Mberdan: /* Announcements */

==ECE Information Technology Services==

Please select one of the HOWTO collections:

<dl>
<dt>[[HOWTOs For Users]]
<dd>HOWTOs for all users of ECE computing infrastructure
<dt>[[HOWTOs For Researchers]]
<dd>HOWTOs for the ECE research community
<dt>[[HOWTOs For Instructors]]
<dd>HOWTOs for the ECE teaching community
</dl>

==Announcements==
<dl>

<dt>[[Mail service spam over-zealousness - Resolved (April 16, 2015)]]
<dd>The IT Support Team were recently notified of an issue with the ECE e-mail service where, under certain conditions, incoming messages were erroneously identified as SPAM despite being legitimate. The Team has made the necessary configuration changes to resolve the issue, however we recommend you check your “spam” or “.spam” folder.

<dt>[[Mail service disruption/latency and limited home directory access (April 13, 2015)]]
<dd>The ECE mail system is currently experiencing latency in email flow. Further, access to home directory may be limited.

<dt>[[Samba services have been restored (March 3, 2015)]]
<dd>'''UPDATED''' ECE Samba services have been restored as of 11:15 am March 3, 2015.

<dt>[[CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)]]
<dd>'''UPDATED''' As a consequence of electrical maintenance affecting '''Kaiser''', MacLeod & CICSR original wing (ICICS), almost all ECE IT services (e.g. RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on February 1, 2015.

<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.

<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.

<dt>[[Matlab Licensing message (Dec 8, 2014)]]
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.

<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.

<dt>[[Malware Outbreak (Dec 1, 2014)]]
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre.

<dt>[[Drupal 7 Security Alert (November, 2014)]]
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.

<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.

<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.

<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information

<dt>[[Mail service latency (October 2, 2014)]]
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.

<dt>[[ECE network disruption (Sept 23, 2014)]]
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.

<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.

<dt>[[Sympa mailing list service (Aug 19, 2014)]]
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.

<dt>[[Kaiser network outage (Aug 19, 2014)]]
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.

<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.

<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE.

<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.

<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.

<dt>[[Hostname resolution issue (June 2014)]]
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.

<dt>[[Spear Phishing Attack (June 2014)]]
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.

<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.

<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.

<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.

<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.

<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.
</dl>

Linux "Ghost" (glibc) Vulnerability (January 2015)

2015-01-29T00:16:02Z

Mberdan:

A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu.

ECE "managed" Linux workstations will be patched via the department's Linux configuration management service.

If you operate an un-managed Linux workstation, please ensure you patch your Linux OS using your distribution's package management tools as soon as possible.

More information may be found at http://it.ubc.ca/linux-ghost-vulnerability

Main Page

2015-01-28T23:56:23Z

Mberdan: /* Announcements */

==ECE Information Technology Services==

Please select one of the HOWTO collections:

<dl>
<dt>[[HOWTOs For Users]]
<dd>HOWTOs for all users of ECE computing infrastructure
<dt>[[HOWTOs For Researchers]]
<dd>HOWTOs for the ECE research community
<dt>[[HOWTOs For Instructors]]
<dd>HOWTOs for the ECE teaching community
</dl>

==Announcements==
<dl>
<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.

<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.

<dt>[[Matlab Licensing message (Dec 8, 2014)]]
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.

<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.

<dt>[[Malware Outbreak (Dec 1, 2014)]]
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre.

<dt>[[Drupal 7 Security Alert (November, 2014)]]
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.

<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.

<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.

<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information

<dt>[[Mail service latency (October 2, 2014)]]
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.

<dt>[[ECE network disruption (Sept 23, 2014)]]
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.

<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.

<dt>[[Sympa mailing list service (Aug 19, 2014)]]
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.

<dt>[[Kaiser network outage (Aug 19, 2014)]]
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.

<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.

<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE.

<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.

<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.

<dt>[[Hostname resolution issue (June 2014)]]
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.

<dt>[[Spear Phishing Attack (June 2014)]]
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.

<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.

<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.

<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.

<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.

<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.
</dl>

Linux "Ghost" (glibc) Vulnerability (January 2015)

2015-01-28T23:55:11Z

Mberdan:

A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu.

ECE "managed" Linux workstations will be patched via the department's Linux configuration management service.

If you operate an un-managed Linux workstation, please ensure you patch your Linux OS using your distributions package management tools as soon as possible.

More information may be found at http://it.ubc.ca/linux-ghost-vulnerability

Linux "Ghost" (glibc) Vulnerability (January 2015)

2015-01-28T23:45:29Z

Mberdan: Created page with 'A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects un…'

A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of the popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu.

ECE "managed" Linux workstations will be patched via the department's Linux configuration management service.

If you operate an un-managed Linux workstation, please ensure you patch your Linux OS using your distributions package management tools as soon as possible.

More information may be found at http://it.ubc.ca/linux-ghost-vulnerability

Main Page

2015-01-28T23:45:10Z

Mberdan: /* Announcements */

==ECE Information Technology Services==

Please select one of the HOWTO collections:

<dl>
<dt>[[HOWTOs For Users]]
<dd>HOWTOs for all users of ECE computing infrastructure
<dt>[[HOWTOs For Researchers]]
<dd>HOWTOs for the ECE research community
<dt>[[HOWTOs For Instructors]]
<dd>HOWTOs for the ECE teaching community
</dl>

==Announcements==
<dl>
<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of the popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.

<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.

<dt>[[Matlab Licensing message (Dec 8, 2014)]]
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.

<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.

<dt>[[Malware Outbreak (Dec 1, 2014)]]
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre.

<dt>[[Drupal 7 Security Alert (November, 2014)]]
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.

<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.

<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.

<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information

<dt>[[Mail service latency (October 2, 2014)]]
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.

<dt>[[ECE network disruption (Sept 23, 2014)]]
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.

<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.

<dt>[[Sympa mailing list service (Aug 19, 2014)]]
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.

<dt>[[Kaiser network outage (Aug 19, 2014)]]
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.

<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.

<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE.

<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.

<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.

<dt>[[Hostname resolution issue (June 2014)]]
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.

<dt>[[Spear Phishing Attack (June 2014)]]
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.

<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.

<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.

<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.

<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.

<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.
</dl>

Linux "Ghost" Vulnerability (January 2015)

2015-01-28T23:44:24Z

Mberdan:

A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of the popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu.

ECE "managed" Linux workstations will be patched via the department's Linux configuration management service.

If you operate an un-managed Linux workstation, please ensure you patch your Linux OS using your distributions package management tools as soon as possible.

More information may be found at http://it.ubc.ca/linux-ghost-vulnerability

2014-10-29T22:30:49Z

Mberdan:

Owing to ongoing mail service disruptions, UBC IT will perform urgent maintenance on ECE's IMAP mail servers tomorrow, Wednesday, October 29th between 2pm-2:30pm PDT.

=HOW AM I IMPACTED BY THIS WORK?=
The mail service will remain active during this maintenance window, but you may experience a brief incoming mail outage if you are off-campus, or if your e-mail client (e.g., Thunderbird, Apple Mail, Outlook) points to an older, defunct mail server name. Please see below for instructions.

=WHAT DO I NEED TO DO?=
Please ensure your mail client is configured as per http://help.ece.ubc.ca/Email_Quick_Start

If you currently use “mail.ece.ubc.ca” for the Incoming Server name in your mail client (e.g., Thunderbird, Outlook), please ensure you change your IMAP server to “imap.ece.ubc.ca”. The port remains 993 with SSL/TLS.

=MAINTENANCE DETAILS=
UBC IT will be migrating the incoming IMAP-based ECE mail servers from physical hardware to a VMware virtualization infrastructure hosted at the University Data Centre. Concurrent to the physical-to-virtual migration, the DNS record “imap.ece.ubc.ca” will be updated to point to the new virtual servers.

=WHAT IS IMAP?=
Please see http://en.wikipedia.org/wiki/Internet_Message_Access_Protocol

=SUPPORT=
Please contact the IT Support Team at ECE, either by visiting MacLeod 105, Monday to Friday, 8:30am-4:30pm, or if you have a working e-mail account, please submit a request to help@ece.ubc.ca

Thank you for your attention,

IT Support Team at ECE

ECE Mail Service Maintenance (October 29, 2014)

2014-10-29T22:30:02Z

Mberdan: Created page with 'Owing to ongoing mail service disruptions, UBC IT will perform urgent maintenance tomorrow, Wednesday, October 29th between 2pm-2:30pm PDT. =HOW AM I IMPACTED BY THIS WORK?= The…'

Owing to ongoing mail service disruptions, UBC IT will perform urgent maintenance tomorrow, Wednesday, October 29th between 2pm-2:30pm PDT.

=HOW AM I IMPACTED BY THIS WORK?=
The mail service will remain active during this maintenance window, but you may experience a brief incoming mail outage if you are off-campus, or if your e-mail client (e.g., Thunderbird, Apple Mail, Outlook) points to an older, defunct mail server name. Please see below for instructions.

=WHAT DO I NEED TO DO?=
Please ensure your mail client is configured as per http://help.ece.ubc.ca/Email_Quick_Start

If you currently use “mail.ece.ubc.ca” for the Incoming Server name in your mail client (e.g., Thunderbird, Outlook), please ensure you change your IMAP server to “imap.ece.ubc.ca”. The port remains 993 with SSL/TLS.

=MAINTENANCE DETAILS=
UBC IT will be migrating the incoming IMAP-based ECE mail servers from physical hardware to a VMware virtualization infrastructure hosted at the University Data Centre. Concurrent to the physical-to-virtual migration, the DNS record “imap.ece.ubc.ca” will be updated to point to the new virtual servers.

=WHAT IS IMAP?=
Please see http://en.wikipedia.org/wiki/Internet_Message_Access_Protocol

=SUPPORT=
Please contact the IT Support Team at ECE, either by visiting MacLeod 105, Monday to Friday, 8:30am-4:30pm, or if you have a working e-mail account, please submit a request to help@ece.ubc.ca

Thank you for your attention,

IT Support Team at ECE

Main Page

2014-10-29T22:28:37Z

Mberdan: /* Announcements */

Major UBC Student Information Service outage (October 18-19, 2014)

2014-10-14T19:39:46Z

Mberdan:

Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management.

'''IMPACT OF OUTAGE'''

Student, Instructors, Teaching Assistants and Administrators will not be able to carry out processes relying on the affected systems listed below:

*Student Service Centre (SSC)
*Faculty Service Centre (FSC)
*Scheduling and Curriculum Management Centre (SCMC)
*Student Information System (SISC)
*Online Admissions Application
*Degree Navigator
* SIS API

ePayment and Connect will remain available during this maintenance window

'''SCHEDULE'''

UBC IT has reserved two time slots for the planned maintenance:

*Saturday October 18th 1:00pm – 4:00pm PDT
*Sunday October 19th 1:00pm – 4:00pm PDT

Maintenance status details will be posted to http://bulletins.it.ubc.ca/

Major UBC Student Information Service outage (October 18-19, 2014)

2014-10-14T19:39:01Z

Mberdan:

Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management.

'''IMPACT OF OUTAGE'''

Student, Instructors, Teaching Assistants and Administrators will not be able to carry out processes relying on the affected systems listed below:

*Student Service Centre (SSC)
*Faculty Service Centre (FSC)
*Scheduling and Curriculum Management Centre (SCMC)
*Student Information System (SISC)
*Online Admissions Application
*Degree Navigator
* SIS API

ePayment and Connect will remain available during this maintenance window

'''SCHEDULE'''

We have reserved two time slots for the planned maintenance:

*Saturday October 18th 1:00pm – 4:00pm PDT
*Sunday October 19th 1:00pm – 4:00pm PDT

Maintenance status details will be posted to http://bulletins.it.ubc.ca/

Major UBC Student Information Service outage (October 18-19, 2014)

2014-10-14T19:37:03Z

Mberdan:

Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management.

'''IMPACT OF OUTAGE'''

Student, Instructors, Teaching Assistants and Administrators will not be able to carry out processes relying on the affected systems listed below:

*Student Service Centre (SSC)
*Faculty Service Centre (FSC)
*Scheduling and Curriculum Management Centre (SCMC)
*Student Information System (SISC)
*Online Admissions Application
*Degree Navigator
* SIS API

ePayment and Connect will remain available during this maintenance window

'''SCHEDULE'''

We have reserved two time slots for the planned maintenance:

*Saturday October 18th 1:00pm – 4:00pm PDT
*Sunday October 19th 1:00pm – 4:00pm PDT

Major UBC Student Information Service outage (October 18-19, 2014)

2014-10-14T19:36:31Z

Mberdan: Created page with 'Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creatio…'

Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management.

'''IMPACT OF OUTAGE'''
Student, Instructors, Teaching Assistants and Administrators will not be able to carry out processes relying on the affected systems listed below:

*Student Service Centre (SSC)
*Faculty Service Centre (FSC)
*Scheduling and Curriculum Management Centre (SCMC)
*Student Information System (SISC)
*Online Admissions Application
*Degree Navigator
* SIS API

ePayment and Connect will remain available during this maintenance window

'''SCHEDULE'''
We have reserved two time slots for the planned maintenance:

*Saturday October 18th 1:00pm – 4:00pm PDT
*Sunday October 19th 1:00pm – 4:00pm PDT

Main Page

2014-10-14T19:33:55Z

Mberdan: /* Announcements */