https://help.ece.ubc.ca/mediawiki/api.php?action=feedcontributions&user=Alvinp&feedformat=atomECE Information Technology Services - User contributions [en]2024-03-29T15:44:06ZUser contributionsMediaWiki 1.34.2https://help.ece.ubc.ca/mediawiki/index.php?title=Power_Interruption_(Sept._13,_2015)&diff=847Power Interruption (Sept. 13, 2015)2015-09-14T20:46:24Z<p>Alvinp: </p>
<hr />
<div>We experienced a major power outage yesterday, Sunday September 13th, which affected many Applied Sciences buildings including KAIS and MCLD. The power was restored after 4 pm and many of services were restored in the evening. For more information about the outage you can visit the bulletins at UBC IT.<br />
<br />
http://bulletins.it.ubc.ca/2015/09/13/multi-building-ubc-vancouver-power-outage-%E2%80%93-sunday-june-13-2015-1146-pt/<br />
<br />
There may be local impacts that we are not aware of so please report any issues to help@ece.ubc.ca.</div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Power_Interruption_(Sept._13,_2015)&diff=846Power Interruption (Sept. 13, 2015)2015-09-14T20:29:06Z<p>Alvinp: </p>
<hr />
<div>We experienced a major power outage yesterday, Sunday September 13th, which affected many Applied Sciences buildings including KAIS and MCLD. The power was restored after 4 pm and many of services were restored in the evening. For more information about the outage you can visit the bulletins at UBC IT.<br />
<br />
[http://bulletins.it.ubc.ca/2015/09/13/multi-building-ubc-vancouver-power-outage-%E2%80%93-sunday-june-13-2015-1146-pt/] <br />
<br />
There may be local impacts that we are not aware of so please report any issues to help@ece.ubc.ca.</div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Power_Interruption_(Sept._13,_2015)&diff=845Power Interruption (Sept. 13, 2015)2015-09-14T20:12:16Z<p>Alvinp: Created page with 'We experienced a major power outage yesterday, Sunday September 13th, which affected many Applied Sciences buildings including KAIS and MCLD. The power was restored after 4 pm a…'</p>
<hr />
<div>We experienced a major power outage yesterday, Sunday September 13th, which affected many Applied Sciences buildings including KAIS and MCLD. The power was restored after 4 pm and many of services were restored in the evening. For more information about the outage you can visit the bulletins at UBC IT.<br />
<br />
[http://bulletins.it.ubc.ca/2015/09/13/multi-building-ubc-vancouver-power-outage-%e2%80%93-sunday-june-13-2015-1146-pt/] <br />
<br />
There may be local impacts that we are not aware of so please report any issues to help@ece.ubc.ca.</div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=844Main Page2015-09-14T18:08:57Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<br />
<dt>[[Power Interruption (Sept. 13, 2015)]]<br />
<dd>We experienced a major power outage yesterday, Sunday September 13th, which affected many Applied Sciences buildings including KAIS and MCLD. The power was restored after 4pm. There may be local impacts that we are not aware of so please report any issues to help@ece.ubc.ca.<br />
<br />
<dt>[[ECE mail delivery delays, (Sep 9-10, 2015)]]<br />
<dd>E-mail delivery to @ece.ubc.ca addresses was delayed from Sep 9 around 4 pm until Sep 10 10:30 am. Apologies for the inconvenience.<br />
<br />
<dt>[[ECE Storage Migration (Aug 15 and Aug 22, 2015)]]<br />
<dd>ECE IT will be performing a series of data migrations this August to move data from the Klinck Data Centre to the new University Data Centre. Various ECE services may be unavailable during each of the two outage windows. Users are requested to logout from all sessions before each outage. Workstations may need to be rebooted afterwards.<br />
<br />
<dt>[[Change to access to IEEExplore from off-campus]]<br />
<dd>Please be aware that the Library no longer provides access to IEEExplore through myVPN. Off-campus users should now use EZproxy instead:<br />
<br />
https://login.ezproxy.library.ubc.ca/login?qurl=http%3a%2f%2fwww.library.ubc.ca<br />
<br />
http://ezproxy.library.ubc.ca/login?url=http://ieeexplore.ieee.org/Xplore/DynWel.jsp<br />
<br />
Please note that access through EZproxy is available only to current UBC students, staff, and faculty.<br />
<br />
<dt>[[SSH server upgrade to Ubuntu 14.04]]<br />
<dd>The ssh-linux servers are scheduled to be replaced. Most users should not experience any disruption. You can help test the new server and report any problems.<br />
<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Mail_service_disruption/latency_and_limited_home_directory_access_(April_13,_2015)&diff=790Mail service disruption/latency and limited home directory access (April 13, 2015)2015-04-13T16:35:53Z<p>Alvinp: Created page with 'The ECE mail system is currently experiencing latency in email flow. Further, access to home directory may be limited. Technicians are currently working to resolve these issues. …'</p>
<hr />
<div>The ECE mail system is currently experiencing latency in email flow. Further, access to home directory may be limited.<br />
Technicians are currently working to resolve these issues. This page will be updated upon resumption of services. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in at help@ece.ubc.ca.</div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=789Main Page2015-04-13T16:31:37Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<br />
<dt>[[Mail service disruption/latency and limited home directory access (April 13, 2015)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow. Further, access to home directory may be limited.<br />
<br />
<dt>[[Samba services have been restored (March 3, 2015)]]<br />
<dd>'''UPDATED''' ECE Samba services have been restored as of 11:15 am March 3, 2015.<br />
<br />
<dt>[[CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)]]<br />
<dd>'''UPDATED''' As a consequence of electrical maintenance affecting '''Kaiser''', MacLeod & CICSR original wing (ICICS), almost all ECE IT services (e.g. RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on February 1, 2015.<br />
<br />
<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]<br />
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]<br />
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.<br />
<br />
<dt>[[Matlab Licensing message (Dec 8, 2014)]]<br />
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.<br />
<br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Samba_services_have_been_restored_(March_3,_2015)&diff=787Samba services have been restored (March 3, 2015)2015-03-03T20:06:10Z<p>Alvinp: Created page with 'Samba services have been restored as of about 11:15am. Thanks for your patience.'</p>
<hr />
<div>Samba services have been restored as of about 11:15am. Thanks for your patience.</div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=786Main Page2015-03-03T20:04:52Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[Samba services have been restored (March 3, 2015)]]<br />
<dd>'''UPDATED''' ECE Samba services have been restored as of 11:15 am March 3, 2015.<br />
<br />
<dt>[[CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)]]<br />
<dd>'''UPDATED''' As a consequence of electrical maintenance affecting '''Kaiser''', MacLeod & CICSR original wing (ICICS), almost all ECE IT services (e.g. RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on February 1, 2015.<br />
<br />
<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]<br />
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]<br />
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.<br />
<br />
<dt>[[Matlab Licensing message (Dec 8, 2014)]]<br />
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.<br />
<br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Samba_services_are_currently_not_available_(March_3,_2015)&diff=784Samba services are currently not available (March 3, 2015)2015-03-03T18:48:09Z<p>Alvinp: </p>
<hr />
<div>ECE Samba services are currently not available as of about 10:15 am March 3, 2015. ETA for restoration of services is expected to be about 11:30am or sooner.<br />
<br />
This service disruption will affect the use of the Windows-based computer labs in MacLeod, as well as connections to ECE storage (e.g. inability to load roaming profiles, limited access to home directories).<br />
<br />
Technicians are working to restore services. Thank you for your patience.</div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Samba_services_are_currently_not_available_(March_3,_2015)&diff=783Samba services are currently not available (March 3, 2015)2015-03-03T18:46:56Z<p>Alvinp: Created page with 'ECE Samba services are currently not available as of about 10:15 am March 3, 2015. ETA for restoration of services is expected to be about 11:30am or sooner. This service disrup…'</p>
<hr />
<div>ECE Samba services are currently not available as of about 10:15 am March 3, 2015. ETA for restoration of services is expected to be about 11:30am or sooner.<br />
<br />
This service disruption will affect the use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g. inability to load roaming profiles, limited access to home directories).<br />
<br />
Technicians are working to restore services. Thank you for your patience.</div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=782Main Page2015-03-03T18:39:32Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[Samba services are currently not available (March 3, 2015)]]<br />
<dd>The ECE Samba services are currently not available as of about 10:15 am March 3, 2015. ETA for restoration of services is expected to be about 11:30am. Please click above for further information.<br />
<br />
<dt>[[CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)]]<br />
<dd>'''UPDATED''' As a consequence of electrical maintenance affecting '''Kaiser''', MacLeod & CICSR original wing (ICICS), almost all ECE IT services (e.g. RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on February 1, 2015.<br />
<br />
<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]<br />
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]<br />
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.<br />
<br />
<dt>[[Matlab Licensing message (Dec 8, 2014)]]<br />
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.<br />
<br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=CISCR/MCLD_Electrical_shutdown_affecting_ECE_IT_Services_(February_1,_2015_6am-6pm)&diff=775CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)2015-01-31T01:21:12Z<p>Alvinp: </p>
<hr />
<div>Electrical maintenance work affecting '''Kaiser''', MacLeod, and CICSR original wing (ICICS) buildings is scheduled for Sunday, February 1st between 7am-4pm: as a consequence of this work, almost all ECE IT services will be unavailable on February 1st between 6am-6pm.<br />
<br />
The ECE IT Support Team will be on-site on February 1st to restore core departmental services (e.g. RT, GADS, home directories) once the electrical maintenance is complete. Core service recovery is expected by 6pm on February 1st.<br />
<br />
'''How does this affect me?'''<br />
<br />
We strongly advise you power off all computer workstations and adjunct devices (e.g., printers, copiers, scanners) before you leave campus on January 30th/31st. You may power these devices back on at your convenience, after 4pm on February 1st.<br />
<br />
During the outage window,<br />
<br />
* Users will not be able to use their access card to enter any space in the MacLeod building.<br />
* All *.ece.ubc.ca website and web applications will be unavailable. In addition, to personal web pages hosted in your ECE home directory will not be available.<br />
* Linux workstation using NFS home directories will need to be shutdown before the outage, otherwise it will likely need a reboot once the power is back on.<br />
* Software requiring communication with a license management server will not be available (e.g. SolidWorks).<br />
* All login via your ece.ubc.ca account will not be available during the outage. <br />
<br />
'''I have systems/servers housed in MacLeod or ICICS in support of my research and/or teaching. What should I be doing to protect these during the outage window?'''<br />
<br />
We advise you to confirm with ICICS administration to determine whether the rooms housing your equipment will be affected by the outage. If your systems/servers will lose power, we recommend you execute a controlled power down prior to 7am on February 1st.<br />
<br />
MacLeod has no back-up generator power. If you keep systems or servers in the MacLeod building, we encourage you to execute a controlled power down of these systems prior to 7am on February 1st.<br />
<br />
'''What about my systems/servers or workstations in Kaiser?'''<br />
<br />
'''UPDATE''' Kaiser building power '''will''' be included during the outage window. Backbone network connectivity is via MacLeod, and hence workstations and servers in Kaiser will lose network access. Any service requiring network access will remain unreachable during the outage window.<br />
<br />
'''Will any IT services remain available?'''<br />
<br />
The following services are unaffected by the electrical maintenance, and will remain available during the outage window:<br />
<br />
* UBC Wireless<br />
* UBC VPN (both the General and ECE-specific pools)<br />
* UBC Teamshare<br />
* UBC Home Drive<br />
* UBC SISC<br />
* UBC HRMS<br />
* UBC Workspace<br />
* UBC FASmail<br />
* UBC SAmail<br />
* UBC EduCloud<br />
* UBC Virtual Server Services<br />
* UBC SharePoint<br />
* UBC CMS (WordPress) <br />
<br />
'''I have questions/concerns. Who may I speak with?'''<br />
<br />
Please visit the IT Support Team in MacLeod 105, or book a consultation with us by submitting a ticket to help@ece.ubc.ca prior to January 30th. We are happy to answer your questions, and assist you where possible.</div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=774Main Page2015-01-31T01:17:34Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)]]<br />
<dd>'''UPDATED''' As a consequence of electrical maintenance affecting '''Kaiser''', MacLeod & CICSR original wing (ICICS), almost all ECE IT services (e.g. RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on February 1, 2015.<br />
<br />
<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]<br />
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]<br />
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.<br />
<br />
<dt>[[Matlab Licensing message (Dec 8, 2014)]]<br />
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.<br />
<br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=CISCR/MCLD_Electrical_shutdown_affecting_ECE_IT_Services_(February_1,_2015_6am-6pm)&diff=773CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)2015-01-29T18:21:53Z<p>Alvinp: </p>
<hr />
<div>Electrical maintenance work affecting both the MacLeod and CICSR original wing (ICICS) buildings is scheduled for Sunday, February 1st between 7am-4pm: as a consequence of this work, almost all ECE IT services will be unavailable on February 1st between 6am-6pm.<br />
<br />
The ECE IT Support Team will be on-site on February 1st to restore core departmental services (e.g. RT, GADS, home directories) once the electrical maintenance is complete. Core service recovery is expected by 6pm on February 1st.<br />
<br />
'''How does this affect me?'''<br />
<br />
We strongly advise you power off all computer workstations and adjunct devices (e.g., printers, copiers, scanners) before you leave campus on January 30th/31st. You may power these devices back on at your convenience, after 4pm on February 1st.<br />
<br />
During the outage window,<br />
<br />
* Users will not be able to use their access card to enter any space in the MacLeod building.<br />
* All *.ece.ubc.ca website and web applications will be unavailable. In addition, to personal web pages hosted in your ECE home directory will not be available.<br />
* Linux workstation using NFS home directories will need to be shutdown before the outage, otherwise it will likely need a reboot once the power is back on.<br />
* Software requiring communication with a license management server will not be available (e.g. SolidWorks).<br />
* All login via your ece.ubc.ca account will not be available during the outage. <br />
<br />
'''I have systems/servers housed in MacLeod or ICICS in support of my research and/or teaching. What should I be doing to protect these during the outage window?'''<br />
<br />
We advise you to confirm with ICICS administration to determine whether the rooms housing your equipment will be affected by the outage. If your systems/servers will lose power, we recommend you execute a controlled power down prior to 7am on February 1st.<br />
<br />
MacLeod has no back-up generator power. If you keep systems or servers in the MacLeod building, we encourage you to execute a controlled power down of these systems prior to 7am on February 1st.<br />
<br />
'''What about my systems/servers or workstations in Kaiser?'''<br />
<br />
Kaiser will remain powered during the outage window. However, backbone network connectivity is via MacLeod, and hence workstations and servers in Kaiser will lose network access. Any service requiring network access will remain unreachable during the outage window.<br />
<br />
'''Will any IT services remain available?'''<br />
<br />
The following services are unaffected by the electrical maintenance, and will remain available during the outage window:<br />
<br />
* UBC Wireless<br />
* UBC VPN (both the General and ECE-specific pools)<br />
* UBC Teamshare<br />
* UBC Home Drive<br />
* UBC SISC<br />
* UBC HRMS<br />
* UBC Workspace<br />
* UBC FASmail<br />
* UBC SAmail<br />
* UBC EduCloud<br />
* UBC Virtual Server Services<br />
* UBC SharePoint<br />
* UBC CMS (WordPress) <br />
<br />
'''I have questions/concerns. Who may I speak with?'''<br />
<br />
Please visit the IT Support Team in MacLeod 105, or book a consultation with us by submitting a ticket to help@ece.ubc.ca prior to January 30th. We are happy to answer your questions, and assist you where possible.</div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=772Main Page2015-01-29T18:19:42Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & CICSR original wing (ICICS), almost all ECE IT services (e.g. RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on February 1, 2015.<br />
<br />
<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]<br />
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]<br />
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.<br />
<br />
<dt>[[Matlab Licensing message (Dec 8, 2014)]]<br />
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.<br />
<br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=CISCR/MCLD_Electrical_shutdown_affecting_ECE_IT_Services_(February_1,_2015_6am-6pm)&diff=771CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)2015-01-29T18:00:48Z<p>Alvinp: </p>
<hr />
<div>Electrical maintenance work affecting both the MacLeod and CICSR original wing (ICICS) buildings is scheduled for Sunday, February 1st between 7am-4pm: as a consequence of this work, almost all ECE IT services will be unavailable on February 1st between 6am-6pm.<br />
<br />
The ECE IT Support Team will be on-site on February 1st to restore core departmental services (e.g., e-mail, RT, GADS, home directories) once the electrical maintenance is complete. Core service recovery is expected by 6pm on February 1st.<br />
<br />
'''How does this affect me?'''<br />
<br />
We strongly advise you power off all computer workstations and adjunct devices (e.g., printers, copiers, scanners) before you leave campus on January 30th/31st. You may power these devices back on at your convenience, after 4pm on February 1st.<br />
<br />
During the outage window,<br />
<br />
* Mail service – there will be suspended mail delivery to @ece.ubc.ca addresses (including forwarding), no mail retrieval using webmail or IMAP, and no outgoing mail via mail.ece.ubc.ca. No mail loss is expected as part of this suspension.<br />
* Mailing lists will not be available.<br />
* Users will not be able to use their access card to enter any space in the MacLeod building.<br />
* All *.ece.ubc.ca website and web applications will be unavailable. In addition, to personal web pages hosted in your ECE home directory will not be available.<br />
* Linux workstation using NFS home directories will need to be shutdown before the outage, otherwise it will likely need a reboot once the power is back on.<br />
* Software requiring communication with a license management server will not be available (e.g. SolidWorks).<br />
* All login via your ece.ubc.ca account will not be available during the outage. <br />
<br />
'''I have systems/servers housed in MacLeod or ICICS in support of my research and/or teaching. What should I be doing to protect these during the outage window?'''<br />
<br />
We advise you to confirm with ICICS administration to determine whether the rooms housing your equipment will be affected by the outage. If your systems/servers will lose power, we recommend you execute a controlled power down prior to 7am on February 1st.<br />
<br />
MacLeod has no back-up generator power. If you keep systems or servers in the MacLeod building, we encourage you to execute a controlled power down of these systems prior to 7am on February 1st.<br />
<br />
'''What about my systems/servers or workstations in Kaiser?'''<br />
<br />
Kaiser will remain powered during the outage window. However, backbone network connectivity is via MacLeod, and hence workstations and servers in Kaiser will lose network access. Any service requiring network access will remain unreachable during the outage window.<br />
<br />
'''Will any IT services remain available?'''<br />
<br />
The following services are unaffected by the electrical maintenance, and will remain available during the outage window:<br />
<br />
* UBC Wireless<br />
* UBC VPN (both the General and ECE-specific pools)<br />
* UBC Teamshare<br />
* UBC Home Drive<br />
* UBC SISC<br />
* UBC HRMS<br />
* UBC Workspace<br />
* UBC FASmail<br />
* UBC SAmail<br />
* UBC EduCloud<br />
* UBC Virtual Server Services<br />
* UBC SharePoint<br />
* UBC CMS (WordPress) <br />
<br />
'''I have questions/concerns. Who may I speak with?'''<br />
<br />
Please visit the IT Support Team in MacLeod 105, or book a consultation with us by submitting a ticket to help@ece.ubc.ca prior to January 30th. We are happy to answer your questions, and assist you where possible.</div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=CISCR/MCLD_Electrical_shutdown_affecting_ECE_IT_Services_(February_1,_2015_6am-6pm)&diff=770CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)2015-01-29T17:59:46Z<p>Alvinp: </p>
<hr />
<div>Electrical maintenance work affecting both the MacLeod and CICSR original wing (ICICS) buildings is scheduled for Sunday, February 1st between 7am-4pm: as a consequence of this work, almost all ECE IT services will be unavailable on February 1st between 6am-6pm.<br />
<br />
The ECE IT Support Team will be on-site on February 1st to restore core departmental services (e.g., e-mail, RT, GADS, home directories) once the electrical maintenance is complete. Core service recovery is expected by 6pm on February 1st.<br />
<br />
'''How does this affect me?'''<br />
<br />
We strongly advise you power off all computer workstations and adjunct devices (e.g., printers, copiers, scanners) before you leave campus on January 30th/31st. You may power these devices back on at your convenience, after 4pm on February 1st.<br />
<br />
During the outage window,<br />
<br />
* Mail service – there will be suspended mail delivery to @ece.ubc.ca addresses (including forwarding), no mail retrieval using webmail or IMAP, and no outgoing mail via mail.ece.ubc.ca. No mail loss is expected as part of this suspension.<br />
* Mailing lists will not be available<br />
* Users will not be able to use their access card to enter any space in the MacLeod building.<br />
* All *.ece.ubc.ca website and web applications will be unavailable. In addition, to personal web pages hosted in your ECE home directory will not be available.<br />
* Linux workstation using NFS home directories will need to be shutdown before the outage, otherwise it will likely need a reboot once the power is back on.<br />
* Software requiring communication with a license management server will not be available (e.g. SolidWorks).<br />
* All login via your ece.ubc.ca account will not be available during the outage <br />
<br />
'''I have systems/servers housed in MacLeod or ICICS in support of my research and/or teaching. What should I be doing to protect these during the outage window?'''<br />
<br />
We advise you to confirm with ICICS administration to determine whether the rooms housing your equipment will be affected by the outage. If your systems/servers will lose power, we recommend you execute a controlled power down prior to 7am on February 1st.<br />
<br />
MacLeod has no back-up generator power. If you keep systems or servers in the MacLeod building, we encourage you to execute a controlled power down of these systems prior to 7am on February 1st.<br />
<br />
'''What about my systems/servers or workstations in Kaiser?'''<br />
<br />
Kaiser will remain powered during the outage window. However, backbone network connectivity is via MacLeod, and hence workstations and servers in Kaiser will lose network access. Any service requiring network access will remain unreachable during the outage window.<br />
<br />
'''Will any IT services remain available?'''<br />
<br />
The following services are unaffected by the electrical maintenance, and will remain available during the outage window:<br />
<br />
* UBC Wireless<br />
* UBC VPN (both the General and ECE-specific pools)<br />
* UBC Teamshare<br />
* UBC Home Drive<br />
* UBC SISC<br />
* UBC HRMS<br />
* UBC Workspace<br />
* UBC FASmail<br />
* UBC SAmail<br />
* UBC EduCloud<br />
* UBC Virtual Server Services<br />
* UBC SharePoint<br />
* UBC CMS (WordPress) <br />
<br />
'''I have questions/concerns. Who may I speak with?'''<br />
<br />
Please visit the IT Support Team in MacLeod 105, or book a consultation with us by submitting a ticket to help@ece.ubc.ca prior to January 30th. We are happy to answer your questions, and assist you where possible.</div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=769Main Page2015-01-29T17:53:33Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & CICSR original wing (ICICS), almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on February 1, 2015.<br />
<br />
<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]<br />
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]<br />
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.<br />
<br />
<dt>[[Matlab Licensing message (Dec 8, 2014)]]<br />
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.<br />
<br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=768Main Page2015-01-29T17:51:39Z<p>Alvinp: </p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on February 1, 2015.<br />
<br />
<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]<br />
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]<br />
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.<br />
<br />
<dt>[[Matlab Licensing message (Dec 8, 2014)]]<br />
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.<br />
<br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=767Main Page2015-01-29T17:49:50Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on February 1, 2015<br />
<br />
<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]<br />
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]<br />
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.<br />
<br />
<dt>[[Matlab Licensing message (Dec 8, 2014)]]<br />
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.<br />
<br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=CISCR/MCLD_Electrical_shutdown_affecting_ECE_IT_Services_(February_1,_2015_6am-6pm)&diff=766CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)2015-01-29T17:45:19Z<p>Alvinp: Created page with 'Electrical maintenance work affecting both the MacLeod and CICSR original wing (ICICS) buildings is scheduled for Sunday, February 1st between 7am-4pm: as a consequence of this w…'</p>
<hr />
<div>Electrical maintenance work affecting both the MacLeod and CICSR original wing (ICICS) buildings is scheduled for Sunday, February 1st between 7am-4pm: as a consequence of this work, almost all ECE IT services will be unavailable on February 1st between 6am-6pm.<br />
<br />
The ECE IT Support Team will be on-site on February 1st to restore core departmental services (e.g., e-mail, RT, GADS, home directories) once the electrical maintenance is complete. Core service recovery is expected by 6pm on February 1st.<br />
<br />
'''How does this affect me?'''<br />
<br />
We strongly advise you power off all computer workstations and adjunct devices (e.g., printers, copiers, scanners) before you leave campus on January 30th/31st. You may power these devices back on at your convenience, after 4pm on February 1st.<br />
<br />
During the outage window,<br />
<br />
Mail service – there will be suspended mail delivery to @ece.ubc.ca addresses (including forwarding), no mail retrieval using webmail or IMAP, and no outgoing mail via mail.ece.ubc.ca. No mail loss is expected as part of this suspension.<br />
Mailing lists will not be available<br />
Users will not be able to use their access card to enter any space in the MacLeod building.<br />
All *.ece.ubc.ca website and web applications will be unavailable. In addition, to personal web pages hosted in your ECE home directory will not be available.<br />
Linux workstation using NFS home directories will need to be shutdown before the outage, otherwise it will likely need a reboot once the power is back on.<br />
Software requiring communication with a license management server will not be available (e.g. SolidWorks).<br />
All login via your ece.ubc.ca account will not be available during the outage <br />
<br />
'''I have systems/servers housed in MacLeod or ICICS in support of my research and/or teaching. What should I be doing to protect these during the outage window?'''<br />
<br />
We advise you to confirm with ICICS administration to determine whether the rooms housing your equipment will be affected by the outage. If your systems/servers will lose power, we recommend you execute a controlled power down prior to 7am on February 1st.<br />
<br />
MacLeod has no back-up generator power. If you keep systems or servers in the MacLeod building, we encourage you to execute a controlled power down of these systems prior to 7am on February 1st.<br />
<br />
'''What about my systems/servers or workstations in Kaiser?'''<br />
<br />
Kaiser will remain powered during the outage window. However, backbone network connectivity is via MacLeod, and hence workstations and servers in Kaiser will lose network access. Any service requiring network access will remain unreachable during the outage window.<br />
<br />
'''Will any IT services remain available?'''<br />
<br />
The following services are unaffected by the electrical maintenance, and will remain available during the outage window:<br />
<br />
UBC Wireless<br />
UBC VPN (both the General and ECE-specific pools)<br />
UBC Teamshare<br />
UBC Home Drive<br />
UBC SISC<br />
UBC HRMS<br />
UBC Workspace<br />
UBC FASmail<br />
UBC SAmail<br />
UBC EduCloud<br />
UBC Virtual Server Services<br />
UBC SharePoint<br />
UBC CMS (WordPress) <br />
<br />
'''I have questions/concerns. Who may I speak with?'''<br />
<br />
Please visit the IT Support Team in MacLeod 105, or book a consultation with us by submitting a ticket to help@ece.ubc.ca prior to January 30th. We are happy to answer your questions, and assist you where possible.</div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=765Main Page2015-01-29T17:31:36Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)]]<br />
<br />
<dt>[[Linux "Ghost" (glibc) Vulnerability (January 2015)]]<br />
<dd>A serious vulnerability, termed “Ghost”, has been identified in some versions of the GNU C Library (glibc), triggered by gethostbyname functions. The vulnerability affects unpatched versions of popular Linux distributions, such as Red Hat, Debian, SUSE, and Ubuntu. Please click on the above link for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (Dec 17-18, 2014)]]<br />
<dd>ECE's primary mail relay server will be moved to virtual infrastructure on the evening of December 17th. No end-user impacts are expected. Please click on the above link for more information.<br />
<br />
<dt>[[Matlab Licensing message (Dec 8, 2014)]]<br />
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a license expiration error message when Matlab opens. Please click on the above link for more information.<br />
<br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=CISCR/MCLD_electrical_shutdown_affecting_ECE_IT_services_(Feb_1,_2015_6am_-_6pm)&diff=764CISCR/MCLD electrical shutdown affecting ECE IT services (Feb 1, 2015 6am - 6pm)2015-01-29T01:02:42Z<p>Alvinp: Created page with 'A scheduled electrical maintenance affecting both the MacLeod and CISCR (ICICS original wing) buildings is scheduled for Sunday, February 1st between 7am-3:30pm: as a consequence…'</p>
<hr />
<div>A scheduled electrical maintenance affecting both the MacLeod and CISCR (ICICS original wing) buildings is scheduled for Sunday, February 1st between 7am-3:30pm: as a consequence of this work, almost all ECE IT services will be unavailable on February 1st between 6am-6pm.<br />
<br />
The ECE IT Support Team will be on-site on February 1st to restore core departmental services (e.g., e-mail, RT, GADS, home directories) once the electrical maintenance is complete. Core service recovery is expected by 6pm on February 1st.<br />
<br />
'''How does this affect me?'''<br />
<br />
We strongly advise you power off all computer workstations and adjunct devices (e.g., printers, copiers, scanners) before you leave campus on January 30st/31th. You may power these devices back on at your convenience, after 6pm on February 1st.<br />
<br />
During the outage window,<br />
<br />
Mail service – there will be suspended mail delivery to @ece.ubc.ca addresses (including forwarding), no mail retrieval using webmail or IMAP, and no outgoing mail via mail.ece.ubc.ca. No mail loss is expected as part of this suspension.<br />
Mailing lists will not be available<br />
Users will not be able to use their access card to enter any space in the MacLeod building.<br />
All *.ece.ubc.ca website and web applications will be unavailable. In addition, to personal web pages hosted in your ECE home directory will not be available.<br />
Linux workstation using NFS home directories will need to be shutdown before the outage, otherwise it will likely need a reboot once the power is back on.<br />
Software requiring communication with a license management server will not be available (e.g. SolidWorks).<br />
All login via your ece.ubc.ca account will not be available during the outage <br />
<br />
'''I have systems/servers housed in MacLeod or ICICS in support of my research and/or teaching. What should I be doing to protect these during the outage window?'''<br />
<br />
We advise you to confirm with ICICS administration to determine whether the rooms housing your equipment will be affected by the outage. If your systems/servers will lose power, we recommend you execute a controlled power down prior to 7am on May 31st.<br />
<br />
MacLeod has no back-up generator power. If you keep systems or servers in the MacLeod building, we encourage you to execute a controlled power down of these systems prior to 6am on February 1st.<br />
<br />
'''What about my systems/servers or workstations in Kaiser?'''<br />
<br />
Kaiser will remain powered during the outage window. However, backbone network connectivity is via MacLeod, and hence workstations and servers in Kaiser will lose network access. Any service requiring network access will remain unreachable during the outage window.<br />
<br />
'''Will any IT services remain available?'''<br />
<br />
The following services should be unaffected by the electrical maintenance, and will remain available during the outage window:<br />
<br />
UBC Wireless<br />
UBC VPN (both the General and ECE-specific pools)<br />
UBC Teamshare<br />
UBC Home Drive<br />
UBC SISC<br />
UBC HRMS<br />
UBC Workspace<br />
UBC FASmail<br />
UBC SAmail<br />
UBC EduCloud<br />
UBC Virtual Server Services<br />
UBC SharePoint<br />
UBC CMS (WordPress) <br />
<br />
'''I have questions/concerns. Who may I speak with?'''<br />
<br />
Please visit the IT Support Team in MacLeod 105, or book a consultation with us by submitting a ticket to help@ece.ubc.ca prior to January 30th. We are happy to answer your questions, and assist you where possible.</div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=738Main Page2014-12-08T23:22:35Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[Matlab Licensing message (Dec 8, 2014)]]<br />
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a message when Matlab is open similar to the following:<br />
<br />
Your Matlab license will expire in xx days. Please contact your system administrator or Mathworks to renew this license.<br />
<br />
(where xx is a number <=60)<br />
<br />
This message is expected and should not interfere with the functionality of Matlab. This message should be disappearing when the licensing for the servers is renewed in the Spring of 2015.<br />
<br />
For standalone installations, please consult with the Software Licensing department and the IT Service Centre Help Desk for renewal options. Information can be found at http://it.ubc.ca/got-question-about-it-products-and-support#software .<br />
<br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=737Main Page2014-12-08T23:20:33Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[Matlab Licensing message (Dec 8, 2014)]]<br />
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a message when Matlab is open similar to the following:<br />
<br />
Your Matlab license will expire in xx days. Please contact your system administrator or Mathworks to renew this license.<br />
<br />
(where xx is a number <=60)<br />
<br />
This message is expected and should not interfere with the functionality of Matlab. This message should be disappearing when the licensing for the servers are renewed in the Spring of 2015.<br />
<br />
For standalone installations, please consult with the Software Licensing department and the IT Service Centre Help Desk for renewal options. Information can be found at http://it.ubc.ca/got-question-about-it-products-and-support#software .<br />
<br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=736Main Page2014-12-08T23:16:48Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[Matlab Licensing message (Dec 8, 2014)]]<br />
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a message when Matlab is open similar to the following:<br />
<br />
Your Matlab license will expire in xx days. Please contact your system administrator or Mathworks to renew this license.<br />
<br />
(where xx is a number <=60)<br />
<br />
This message is expected and should not interfere with the functionality of Matlab. This message should be disappearing when the licensing for the servers are renewed in the Spring of 2015.<br />
<br />
For standalone installations, please consult with the Software Licensing department and the IT Service Centre Help Desk for renewal options. Information can be found at http/it.ubc.ca/got-question-about-it-products-and-support#software .<br />
<br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=735Main Page2014-12-08T23:15:12Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[Matlab Licensing message (Dec 8, 2014)]]<br />
<dd>For those users with a licensed copy of Matlab (2014), requiring internet connection, you will likely see a message when Matlab is open similar to the following:<br />
<br />
Your Matlab license will expire in xx days. Please contact your system administrator or Mathworks to renew this license.<br />
<br />
(where xx is a number <=60)<br />
<br />
This message is expected and should not interfere with the functionality of Matlab. This message should be disappearing when the licensing for the servers are renewed in the Spring of 2015.<br />
<br />
For standalone installations, please consult with the Software Licensing department and the IT Service Centre Help Desk for renewal options. Information can be found at http/it.ubc.ca/got-question-about-it-products-and-support#software.<br />
<br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>The ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. This maintenance will interrupt use of the Windows-based computer labs in MacLeod, as well as Windows-based connections to ECE storage (e.g., home directories). Please click above for further information.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=730Main Page2014-12-04T01:09:12Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>What is this maintenance?<br />
In an effort to increase stability, the ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. The current physical server supporting Samba will be virtualized.<br />
<br />
How does this affect me?<br />
<br />
1) Logons to Microsoft Windows-based workstations will fail during the maintenance window. Access to workstations in the MacLeod undergraduate computer labs, as well as effect any Windows-based workstations bound to the ECE Samba domain, will be temporarily unavailable,<br />
<br />
2) Access to ECE storage (e.g., shared group storage, home directories) from Windows-based operating systems will fail during the maintenance window. Please ensure you are not trying to access data on ECE storage via a Windows-based operating system during the maintenance window.<br />
<br />
Do I need to do anything before or after the maintenance?<br />
<br />
The maintenance will be performed on back-end systems, with no end-user changes required. Following the maintenance window, you will be able to access ECE storage and Windows-based workstations as you do today.<br />
<br />
I would like further information and/or assistance<br />
<br />
Please visit the IT Team in MacLeod 105, Monday-Friday, or submit your query to help@ece.ubc.ca.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=729Main Page2014-12-04T01:07:17Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[Windows Account Management - Samba Maintenance (Dec 6, 2014)]]<br />
<dd>What is this maintenance?<br />
In an effort to increase stability, the ECE Samba authentication service will undergo maintenance on Saturday, December 6th from 11pm-1am. The current physical server supporting Samba will be virtualized.<br />
<br />
How does this affect me?<br />
<br />
1) Logons to Microsoft Windows-based workstations will fail during the maintenance window. Access to workstations in the MacLeod undergraduate computer labs, as well as effect any Windows-based workstations bound to the ECE Samba domain, will be temporarily unavailable,<br />
<br />
2) Access to ECE storage (e.g., shared group storage, home directories) from Windows-based operating systems will fail during the maintenance window. Please ensure you are not trying to access data on ECE storage via a Windows-based operating system during the maintenance window.<br />
<br />
Do I need to do anything before or after the maintenance?<br />
<br />
The maintenance will be performed on back-end systems, with no end-user changes required. Following the maintenance window, you will access ECE storage and Windows-based workstations as you do today.<br />
<br />
I would like further information and/or assistance<br />
<br />
Please visit the IT Team in MacLeod 105, Monday-Friday, or submit your query to help@ece.ubc.ca.<br />
<br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=728Main Page2014-12-02T18:32:43Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[Malware Outbreak (Dec 1, 2014)]]<br />
<dd>A serious malware outbreak has been detected that converts files to EXE files that can cause serious infections. This malware originates from suspicious emails, links, and PDFs. Users should install the latest antivirus updates. Do not open any suspicious emails, links, and PDFs. For questions or concerns, please contact ECE IT Support or the IT Service Centre. <br />
<br />
<dt>[[Drupal 7 Security Alert (November, 2014)]]<br />
<dd>On October 29, 2014, Drupal.org posted a public service announcement on their website warning clients of a highly critical security risk. The posting stated that automated attacks were compromising all Drupal 7 websites that were not patched or updated to Drupal 7.32 before October 15, 2014 at 4:00 p.m. PT. Please click above for more information.<br />
<br />
<dt>[[ECE Mail Service Maintenance (October 29, 2014)]]<br />
<dd>At 2pm on October 29, the ECE incoming IMAP mail servers will undergo maintenance in an effort to eliminate ongoing service disruptions. Please click above for more information.<br />
<br />
<dt>[[Major UBC Student Information Service outage (October 18-19, 2014)]]<br />
<dd>Over the weekend of October 18th and 19th UBC's Student Information System (SIS) will undergo major system maintenance in order to support a new scheduling system and the creation of a system-of-record for teaching assignments and section management. Please click above for more information.<br />
<br />
<dt>[[Shellshock Linux bash shell vulnerability (October 2014)]]<br />
<dd>A serious vulnerability called the “Shellshock” bug has been detected in GNU Bash, a popular command-line shell for Unix-based computers. The Shellshock Bug has the potential to allow attackers to take control of an operating system, find and alter confidential information, or use the system to launch new attacks. Click above for more information<br />
<br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Adobe security vulnerabilities - Please patch your computer (June 2014)]]<br />
<dd>Adobe has issued a critical security update to address security vulnerabilities in Adobe Reader, Adobe Acrobat Pro, and Adobe Flash Player. The IT Support Team recommends patching these products to the latest versions as soon as possible. If you need assistance, the Team is available to assist: please send your query to help@ece.ubc.ca or visit us in MacLeod 105. Click above for more information.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=695Main Page2014-10-02T18:25:48Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[Mail service latency (October 2, 2014)]]<br />
<dd>The ECE mail system is currently experiencing latency in email flow from the servers to the recipient. Technicians are diligently working on resolving the issue. Thanks for your patience. If you have any questions or concerns, please contact the IT Services team in Macleod 105 or at help@ece.ubc.ca.<br />
<br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinphttps://help.ece.ubc.ca/mediawiki/index.php?title=Main_Page&diff=694Main Page2014-09-25T23:41:57Z<p>Alvinp: /* Announcements */</p>
<hr />
<div><!--Originally written on: 2008-Jan-25--><br />
==ECE Information Technology Services==<br />
<br />
Please select one of the HOWTO collections:<br />
<br />
<dl><br />
<dt>[[HOWTOs For Users]]<br />
<dd>HOWTOs for all users of ECE computing infrastructure<br />
<dt>[[HOWTOs For Researchers]]<br />
<dd>HOWTOs for the ECE research community<br />
<dt>[[HOWTOs For Instructors]]<br />
<dd>HOWTOs for the ECE teaching community<br />
</dl><br />
<br />
==Announcements==<br />
<dl><br />
<dt>[[ECE network disruption (Sept 23, 2014)]]<br />
<dd>Network connectivity was disrupted between ~6:50am until ~10am on Tuesday. A UPS powering a switch stack failed causing network connectivity to be lost. Network resources such as email, application, and file services were not available. Power was re-routed to the switches and connectivity was eventually restored.<br />
<br />
<dt>[[Sympa mailing list service - List naming convention change (Aug, 2014)]]<br />
<dd>Please note that the naming convention for standard mailing lists served by the APSC Sympa mailing service has changed. Please visit http://sympa.apsc.ubc.ca/lists.html for the updated conventions.<br />
<br />
<dt>[[Sympa mailing list service (Aug 19, 2014)]]<br />
<dd>The Sympa mailing list service for ECE and most of the Faculty of Applied Science went offline at 9:39pm PDT, August 19th. The service was restored to working order by 4:10am, August 20th. See incident for post-mortem.<br />
<br />
<dt>[[Kaiser network outage (Aug 19, 2014)]]<br />
<dd>Many Kaiser labs and office spaces experienced a network failure affecting computers and VoIP phones starting at ~11:35am today and lasting until ~12:50pm. The cause was found to be a failed power distribution unit. The unit has since been replaced and network connectivity restored.<br />
<br />
<dt>[[Urgent MCLD/ICICS electrical shutdown affecting ECE IT services (Aug 14, 2014 7pm - 10pm)]]<br />
<dd>As a consequence of urgent electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 7:00pm-10:00pm on August 14th. Service recovery is targeted for 11:30pm, August 14th following power restoration.<br />
<br />
<dt>[[UBC IT Scheduled Maintenance - CWL and Network (August 9 & 10, 2014)]]<br />
<dd>UBC IT will be performing quarterly campus-wide system maintenance on August 9th from 8:00 a.m. - 12:00 p.m (CWL Account Management) and August 10th 7:00am - 4:00pm (Network). Please click on the link above to learn how this maintenance affects ECE. <br />
<br />
<dt>[[MacLeod building power outage - complete IT service outage (July 21, 2014)]]<br />
<dd>At approximately 11:30am today, a MacLeod building-wide power failure disabled access to all core ECE IT services, as well as network access in the Kaiser, MacLeod and AMPEL/Brimacombe buildings. All core ECE IT services were restored to working order as of 3:30pm today.<br />
<br />
<dt>[[Hostname resolution issue (June 2014)]]<br />
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.<br />
<br />
<dt>[[Spear Phishing Attack (June 2014)]]<br />
<dd>There has been a spear phishing attempt against ECE account holders. Please ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.<br />
<br />
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]<br />
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.<br />
<br />
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]<br />
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.<br />
<br />
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]<br />
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.<br />
<br />
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]<br />
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.<br />
<br />
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]<br />
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.<br />
</dl></div>Alvinp