https://help.ece.ubc.ca/mediawiki/index.php?action=history&feed=atom&title=How_To_Report_A_Problem 2026-08-04T18:04:29Z Revision history for this page on the wiki MediaWiki 1.34.2 https://help.ece.ubc.ca/mediawiki/index.php?title=How_To_Report_A_Problem&diff=880&oldid=prev 2016-06-20T06:17:54Z

<p><span dir="auto"><span class="autocomment">How To Report A Problem</span></span></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 06:17, 20 June 2016</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l8" >Line 8:</td> <td colspan="2" class="diff-lineno">Line 8:</td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==How To Report A Problem==</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>==How To Report A Problem==</div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>To report a problem or to request service from departmental IT staff, please</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>To report a problem or to request service from departmental IT staff, please</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>send an email to <del class="diffchange diffchange-inline">help</del>@ece.ubc.ca.  In the subject line of the email, briefly</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>send an email to <ins class="diffchange diffchange-inline">it</ins>@ece.ubc.ca.  In the subject line of the email, briefly</div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>describe the type of problem (e.g.: &quot;can't change password&quot;).  In the body of</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>describe the type of problem (e.g.: &quot;can't change password&quot;).  In the body of</div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>the email, list as many details as possible</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>the email, list as many details as possible</div></td></tr> </table>

Randyg https://help.ece.ubc.ca/mediawiki/index.php?title=How_To_Report_A_Problem&diff=874&oldid=prev 2016-03-24T21:51:21Z

<p><span dir="auto"><span class="autocomment">Example 2:</span></span></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 21:51, 24 March 2016</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l45" >Line 45:</td> <td colspan="2" class="diff-lineno">Line 45:</td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Login name: johnm (grad)</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Login name: johnm (grad)</div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Supervisor: Dr. Paul Horowitz</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Supervisor: Dr. Paul Horowitz</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* Computer: stellar <del class="diffchange diffchange-inline">Win2000</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* Computer: stellar <ins class="diffchange diffchange-inline">Win7</ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Location: CISCR LAB 388</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Location: CISCR LAB 388</div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Problem description: Can not install PDF955 (free software)</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Problem description: Can not install PDF955 (free software)</div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Error message: You do not have administrator access</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Error message: You do not have administrator access</div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Note: Software can be downloaded from &lt;nowiki&gt;http://www.pdf995.com/&lt;/nowiki&gt;</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Note: Software can be downloaded from &lt;nowiki&gt;http://www.pdf995.com/&lt;/nowiki&gt;</div></td></tr> </table>

Kenm https://help.ece.ubc.ca/mediawiki/index.php?title=How_To_Report_A_Problem&diff=873&oldid=prev 2016-03-24T21:50:53Z

<p><span dir="auto"><span class="autocomment">Example 1:</span></span></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 21:50, 24 March 2016</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l36" >Line 36:</td> <td colspan="2" class="diff-lineno">Line 36:</td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Login name: johnm (undergrad)</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Login name: johnm (undergrad)</div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Supervisor: Dr. Paul Horowitz</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Supervisor: Dr. Paul Horowitz</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* Computer: Burnaby <del class="diffchange diffchange-inline">Win2000</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* Computer: Burnaby <ins class="diffchange diffchange-inline">Win7</ins></div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>* Location: MCLD LAB <del class="diffchange diffchange-inline">258</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>* Location: MCLD LAB <ins class="diffchange diffchange-inline">358</ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Problem description: Can not access drive Z:</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Problem description: Can not access drive Z:</div></td></tr> <tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Error message: Can not connect to server</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* Error message: Can not connect to server</div></td></tr> </table>

Kenm https://help.ece.ubc.ca/mediawiki/index.php?title=How_To_Report_A_Problem&diff=42&oldid=prev 2009-05-15T22:56:57Z

<p>New Page</p> <p><b>New page</b></p><div>&lt;!--Originally written on: 2009-Jan-14--&gt;<br /> <br /> ==Before Contacting Us==<br /> Please try using the information contained on the pages of this website to<br /> solve your problem before sending your request.<br /> <br /> <br /> ==How To Report A Problem==<br /> To report a problem or to request service from departmental IT staff, please<br /> send an email to help@ece.ubc.ca. In the subject line of the email, briefly<br /> describe the type of problem (e.g.: &quot;can't change password&quot;). In the body of<br /> the email, list as many details as possible<br /> <br /> You will receive an automated reply from the trouble ticket system shortly<br /> after you report your problem or request. Save this email because it will<br /> contain an automatically assigned ticket identification number. The<br /> departmental IT staff will be notified of the new ticket and one of us will<br /> respond to you.<br /> <br /> <br /> ===Details To Include===<br /> When you report problems, include this information in the body of the email:<br /> * Subject: [SHORT_PROBLEM_DESCRIPTION]<br /> * Login name: [LOGIN_NAME] ([AFFILIATION])<br /> * Supervisor: [FULL_NAME]<br /> * Computer: [NAME] [OS]<br /> * Location: [BUILDING] [ROOM/LAB/OFFICE]<br /> * Problem description: [DESCRIPTION]<br /> * Error message: [ERROR_MESSAGE]<br /> * Note: [NOTE]<br /> <br /> <br /> ===Examples===<br /> ====Example 1:====<br /> * Subject: Can not access drive Z:<br /> * Login name: johnm (undergrad)<br /> * Supervisor: Dr. Paul Horowitz<br /> * Computer: Burnaby Win2000<br /> * Location: MCLD LAB 258<br /> * Problem description: Can not access drive Z:<br /> * Error message: Can not connect to server<br /> <br /> ====Example 2:====<br /> * Subject: Can not install PDF995 software<br /> * Login name: johnm (grad)<br /> * Supervisor: Dr. Paul Horowitz<br /> * Computer: stellar Win2000<br /> * Location: CISCR LAB 388<br /> * Problem description: Can not install PDF955 (free software)<br /> * Error message: You do not have administrator access<br /> * Note: Software can be downloaded from &lt;nowiki&gt;http://www.pdf995.com/&lt;/nowiki&gt;</div>

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