Difference between revisions of "How To Contact Us"
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==How can we be reached?== | ==How can we be reached?== | ||
===By Email=== | ===By Email=== | ||
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day to day operation, so the chances of getting your problem resolved quickly | day to day operation, so the chances of getting your problem resolved quickly | ||
are maximized when using the trouble ticket system. | are maximized when using the trouble ticket system. | ||
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==When can we be reached?== | ==When can we be reached?== | ||
Analysts are available during standard UBC office hours, M-F 0800h-1600h. | Analysts are available during standard UBC office hours, M-F 0800h-1600h. | ||
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No scheduled evening nor weekend coverage is provided, although we do check our email from home so please report problems as soon as possible. | No scheduled evening nor weekend coverage is provided, although we do check our email from home so please report problems as soon as possible. | ||
Latest revision as of 15:13, 18 October 2019
How can we be reached?
By Email
While you can email each of us independently, we prefer problems to be reported to our request tracking system (please see How To Report A Problem). This system alerts all members of the IT staff responsible for day to day operation, so the chances of getting your problem resolved quickly are maximized when using the trouble ticket system.
When can we be reached?
Analysts are available during standard UBC office hours, M-F 0800h-1600h.
No scheduled evening nor weekend coverage is provided, although we do check our email from home so please report problems as soon as possible.
