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==Announcements==
 
==Announcements==
 
<dl>
 
<dl>
−
<dt>[[ECE E-mail Service - Message Delivery Delays (Apr 24th 2014)|ECE E-mail Service - Message Delivery Delays (Apr 24, 2014)]]
+
 
−
<dd>The ECE e-mail service experienced demand overload in the afternoon of April 24th, 2014. The ECE mail delivery queue was reduced to serviceable levels as of 6pm, April 24th, 2014.
+
<dt>[[ECE Email Service Disruption (Jan 5, 2024)]]
−
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+
<dd>There was a technical issue on ECE incoming email service between Jan 4 17:40 and Jan 5 16:20. During the disruption some emails addressed to @ece.ubc.ca e-mail addresses were rejected; we expect that the sender's mail server would likely have retried and eventually delivered them. Emails from mail.ubc.ca and from RT system have been delivered with a delay.
−
<dt>[[ECE MATLAB license server was down (Apr 2014)|ECE MATLAB license server was down (Apr 17, 2014)]]
+
 
−
<dd>The ECE MATLAB license server experienced a temporary failure earlier this morning. As a result, some users with MATLAB installations pointing to ECE's license server were unable to use MATLAB. The issue was resolved at ~12:30pm on April 17, 2014.
+
<dt>[[MFA Rollout]]
−
<dt>[[ECE website (www.ece.ubc.ca) was down (Apr 2014)|ECE website (www.ece.ubc.ca) was down (Apr 9, 2014)]]
+
<dd>On December 4th, 2023, UBC IT will enable Multi-Factor Authentication (MFA) for the ECE myVPN pool. If you use ECE myVPN to get access to software for your studies, work, or research, you will need to use a modified procedure to log in. This additional security will prevent coordinated attacks against UBC systems.
−
<dd>The ECE departmental website was affected by a database connectivity issue, starting just before 3:19pm, April 9, 2014. The website found at www.ece.ubc.ca was not available for ~2 hours.
+
 
−
<dt>[[Network DHCP misconfiguration (Apr 2014)|Network DHCP misconfiguration (Apr 8, 2014)]]
+
<dt>[[Replacement of McAfee Encryption Management Service]]
−
<dd>Due to a switch auto-configuration error, an unauthorized DHCP server was introduced on a single ECE VLAN. This resulted in incorrect IPv4 address lease allocations for some hosts on the 4th floor of the Kaiser Building, with a few individuals reporting difficulty accessing the local network and internet by wire. The situation is now corrected.
+
<dd>Until recently, UBCIT has been using the McAfee Encryption Management Service to help keep track of the keys used to encrypt the storage devices of many computers at ECE running Windows. UBCIT has retired this service and is now using new tools for key management.  In some cases, implementation of the change will require IT staff to briefly access your computer and make some changes to its configuration.  IT staff will be contacting affected users to arrange a convenient time for this.
−
<dt>[[Database server outage (Apr 2014)|Database Server Outage (Apr 8, 2014)]]
+
 
−
<dd>Due to an unexpected complication from a configuration change, the ECE PostgreSQL database server was unavailable between 05:20 and 05:50. Dependent services such as Request Tracker and MRBS were temporarily unavailable as a result.
+
<dt>[[Kaiser power outage (February 20, 2021)]]
−
<dt>[[ECE E-mail Service - Message Delivery Delays (Apr 2014)|ECE E-mail Service - Message Delivery Delays (Apr 2, 2014)]]
+
<dd>There is a power outage planned for the Kaiser building on Saturday, February 20, from 10 am to 2 pm. This outage is necessary as part of the MacLeod construction project.
−
<dd>The ECE e-mail service experienced demand overload in the morning of April 2nd, 2014. The ECE mail delivery queue was reduced to serviceable levels as of 12pm, April 2nd, 2014.
+
 
−
<dt>[[Upcoming Change - Shared group data move to UBC TeamShare (Apr 2014)|Upcoming Change - Shared group data move to UBC TeamShare (April 7, 2014)]]
+
<dt>[[File and mail migration (2020)]]
−
<dd>Shared group data for administrative and engineering services groups will move from the ECE file server to UBC's TeamShare file sharing service on April 7th, 2014.
+
<dd>In October and November 2020, ECE IT will be performing migrations of two major systems that will affect ECE users.  A file migration involves some disruption during each user's cutover period. The ECE e-mail migration will happen seamlessly and with negligible disruption for the majority of users.
−
<dt>[[Default Debian Shell - dash to bash - change successful (Mar 2014)|Default Debian Linux Shell - dash to bash - change successful (Mar 26, 2014)]]
+
 
−
<dd>The default shell for all ECE-managed Debian Linux workstations and servers was successfully changed from ''dash'' to ''bash'' on March 26th, 2014.
+
<dt>[[File Migration (2021)]]
−
<dt>[[ECE E-mail Service - Message Delivery Delays & Rejections (Mar 2014)|ECE E-mail Service - Message Delivery Delays & Rejections (Mar 14, 2014)]]
+
<dd>Throughout April, May, and June 2021, ECE IT is replacing our file server, which is used to store the home directories of ECE accounts as well as some other files.  
−
<dd>The ECE e-mail service experienced demand overload starting ~11:30am today. The cause has been determined, and the issue was resolved at ~3:00pm PDT on March 14, 2014.
+
 
−
<dt>[[Storage Authorization Failure (Mar 2014)|Storage Authorization Failure (Mar 13, 2014)]]
+
 
−
<dd>ECE's authentication system experienced a service error starting ~2pm today. The error prevented access to NFS storage exports, and affected multiple ECE services. The issue was resolved ~3:45pm today.
 
−
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]
 
−
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.
 
−
<dt>[[Critical Security Update for Apple Products (Feb 2014)|Critical Security Update for Apple Products (Feb 27, 2014)]]
 
−
<dd>Apple has recently released the latest version of operating systems for desktop (OS X Mavericks v10.9.2) and mobile (iOS 7.0.6 and 6.1.6) which resolves a critical security issue that affects the ability to securely send sensitive data over the internet. Update instructions are available.
 
−
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]
 
−
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.
 
−
<dt>[[GADS Access (Feb 2014)|GADS Access (Feb 13, 2014)]]
 
−
<dd>Some users have reported difficulty logging into the Graduate Application Database service. Users should be aware that GADS is only accessible from the ECE network.
 
−
<dt>[[Network Security Audit (Feb 2014)|Network Security Audit (Feb 11-21, 2014)]]
 
−
<dd>All ECE TCP/IP networks will experience internal and external network security scans at various times starting February 11th and ending February 21st 2014.
 
−
<dt>[[E-mail Service Change (Feb 2014)|E-mail Service Change (Feb 5, 2014)]]
 
−
<dd>The ECE E-mail service will undergo maintenance on Wednesday, February 5th from 8:00pm-8:30pm to introduce a security-enhanced mail relay. No service outage is expected.
 
−
<dt>[[Database server down (Jan 2014)|Database server down (Jan 25, 2014)]]
 
−
<dd>The ECE database server was down from 7 am.  Multiple services, including the RT ticket system and some websites, were unavailable as a result.  Service should now be back to normal.
 
−
<dt>[[SMB server down (Jan 2014)|SMB server down (Jan 22, 2014)]]
 
−
<dd>The SMB server, which acts as the authentication and file server for the <tt>UBC_ECE</tt> domain, was unavailable from noon to 12:40 due to a disk failure. Apologies for any inconvenience.
 
−
<dt>[[mail.ece.ubc.ca down (Oct 10, 2013)]]
 
−
<dd>The ECE mail server was down from 4 am to 11:50.  Apologies for any inconvenience.
 
−
<dt>[[Spam/phishing/mail delivery problems (Apr 2013)|Spam/phishing/mail delivery problems (Apr 15, 2013; updated May 21, 2013)]]
 
−
<dt>[[Spear phishing attack]]
 
−
<dd>Fraudsters have been launching a spear-phishing attack against ECE and FAS e-mail users.  Please disregard messages asking you to log in on non-ECE and unencrypted websites.  If you have fallen for the scam, change your password immediately. [[Spear phishing attack|Learn more…]]
 
−
<dt>[[Spam/phishing/mail delivery problems (Apr 2013)|Spam/phishing/mail delivery problems (Apr 15, 2013; updated May 21, 2013)]]
 
−
<dd>One ECE user's account was compromised after divulging his/her password in a phishing attack, and was used to send spam.  As a result of this incident, mail from ECE is currently being rejected by some e-mail providers, including GMail, Hotmail, and Comcast.
 
 
</dl>
 
</dl>

Latest revision as of 16:48, 8 January 2024

ECE Information Technology Services

Please select one of the HOWTO collections:

HOWTOs For Users
HOWTOs for all users of ECE computing infrastructure
HOWTOs For Researchers
HOWTOs for the ECE research community
HOWTOs For Instructors
HOWTOs for the ECE teaching community

Announcements

ECE Email Service Disruption (Jan 5, 2024)
There was a technical issue on ECE incoming email service between Jan 4 17:40 and Jan 5 16:20. During the disruption some emails addressed to @ece.ubc.ca e-mail addresses were rejected; we expect that the sender's mail server would likely have retried and eventually delivered them. Emails from mail.ubc.ca and from RT system have been delivered with a delay.
MFA Rollout
On December 4th, 2023, UBC IT will enable Multi-Factor Authentication (MFA) for the ECE myVPN pool. If you use ECE myVPN to get access to software for your studies, work, or research, you will need to use a modified procedure to log in. This additional security will prevent coordinated attacks against UBC systems.
Replacement of McAfee Encryption Management Service
Until recently, UBCIT has been using the McAfee Encryption Management Service to help keep track of the keys used to encrypt the storage devices of many computers at ECE running Windows. UBCIT has retired this service and is now using new tools for key management. In some cases, implementation of the change will require IT staff to briefly access your computer and make some changes to its configuration. IT staff will be contacting affected users to arrange a convenient time for this.
Kaiser power outage (February 20, 2021)
There is a power outage planned for the Kaiser building on Saturday, February 20, from 10 am to 2 pm. This outage is necessary as part of the MacLeod construction project.
File and mail migration (2020)
In October and November 2020, ECE IT will be performing migrations of two major systems that will affect ECE users. A file migration involves some disruption during each user's cutover period. The ECE e-mail migration will happen seamlessly and with negligible disruption for the majority of users.
File Migration (2021)
Throughout April, May, and June 2021, ECE IT is replacing our file server, which is used to store the home directories of ECE accounts as well as some other files.
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