Difference between revisions of "MATLAB License Manager Error (Feb 2014)"
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| − | The ECE Engineering Services and IT Support Team have confirmed that MATLAB use | + | The ECE Engineering Services and IT Support Team have confirmed that ECE MATLAB use periodically exceeds the total number of licenses available on the departmental MATLAB licensing server. |
| − | '''What happens if I can't obtain a license from the license manager? | + | '''What happens if I can't obtain a license from the license manager? |
| − | ''' | + | '''<br> |
MATLAB start-up will fail, and you will not be able to use the software. You may receive an error message similar to the one below: | MATLAB start-up will fail, and you will not be able to use the software. You may receive an error message similar to the one below: | ||
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To see a list of current users use the lmstat utility or contact your License Administrator. | To see a list of current users use the lmstat utility or contact your License Administrator. | ||
| − | ''' | + | '''How is this issue being addressed?'''<br> |
| − | How is this issue being addressed?'''<br> | ||
As of mid-February 2014, UBC IT offers a campus-wide MATLAB licensing arrangement for UBC faculty, staff and researchers. Please see below for further information: | As of mid-February 2014, UBC IT offers a campus-wide MATLAB licensing arrangement for UBC faculty, staff and researchers. Please see below for further information: | ||
| − | '''I'm already using MATLAB. How | + | '''I'm already using MATLAB. How may I avoid the license manager error? |
'''<br> | '''<br> | ||
| − | If you are using a MATLAB version prior to Release 2013b, then please contact the ECE IT Support Team to arrange a time to | + | If you are using a MATLAB version prior to Release 2013b, then please contact the ECE IT Support Team at help@ece.ubc.ca to arrange a time to collect the latest version of the software. |
| − | If you are already using Release 2013b, please | + | If you are already using Release 2013b, please contact the ECE IT Support Team to arrange a time to modify your existing license file to point to UBC IT's license server. Self-help instructions may be posted here at a later date. |
'''I don't have any version of MATLAB installed. How do I go about obtaining it? | '''I don't have any version of MATLAB installed. How do I go about obtaining it? | ||
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Please first review the eligibility requirements found at: | Please first review the eligibility requirements found at: | ||
| − | |||
| − | |||
| − | If eligible, please contact the ECE IT Support Team at help@ece.ubc.ca to arrange a time to collect | + | [http://www.it.ubc.ca/services/desktop-print-services/software-licensing/matlab] |
| + | |||
| + | If eligible, please contact the ECE IT Support Team at help@ece.ubc.ca to arrange a time to collect the MATLAB Reslease 2013b software installation packages. Installation instructions are available at | ||
[https://ubc.service-now.com/kb_view.do?sys_kb_id=d94fd0dc6ffe95004541a2cbbb3ee467] | [https://ubc.service-now.com/kb_view.do?sys_kb_id=d94fd0dc6ffe95004541a2cbbb3ee467] | ||
| − | + | ECE IT Support Team staff are available to assist you if needed. | |
Revision as of 13:58, 22 February 2014
The ECE Engineering Services and IT Support Team have confirmed that ECE MATLAB use periodically exceeds the total number of licenses available on the departmental MATLAB licensing server.
What happens if I can't obtain a license from the license manager?
MATLAB start-up will fail, and you will not be able to use the software. You may receive an error message similar to the one below:
License checkout failed.
License Manager Error -4
Maximum number of users for MATLAB reached. Try again later.
To see a list of current users use the lmstat utility or contact your License Administrator.
How is this issue being addressed?
As of mid-February 2014, UBC IT offers a campus-wide MATLAB licensing arrangement for UBC faculty, staff and researchers. Please see below for further information:
I'm already using MATLAB. How may I avoid the license manager error?
If you are using a MATLAB version prior to Release 2013b, then please contact the ECE IT Support Team at help@ece.ubc.ca to arrange a time to collect the latest version of the software.
If you are already using Release 2013b, please contact the ECE IT Support Team to arrange a time to modify your existing license file to point to UBC IT's license server. Self-help instructions may be posted here at a later date.
I don't have any version of MATLAB installed. How do I go about obtaining it?
Please first review the eligibility requirements found at:
If eligible, please contact the ECE IT Support Team at help@ece.ubc.ca to arrange a time to collect the MATLAB Reslease 2013b software installation packages. Installation instructions are available at
ECE IT Support Team staff are available to assist you if needed.
