Difference between revisions of "How To Contact Us"
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Revision as of 15:28, 7 August 2013
Contents
Who are we?
The following table enumerates the members of the departmental staff responsible for day-to-day Information Technology operations.
| Name | Title | Telephone | Office | |
|---|---|---|---|---|
| Ken Madore | Labs and Computer Hardware | 604.822.8690 | kenm | MCLD 113 |
| Derek Poon | Servers and Application Development | 604.827.4599 | derekp | KAIS 4113 |
| Roozbeh Mehrabadi | CAD tools, design flows, and Linux workstations | 604.822.8768 | roozbeh | MCLD 332 |
| Chris Dumont | Systems Analyst | 604.822.0829 | chrisd | (on leave) |
Please append @ece.ubc.ca to the above email addresses.
How can we be reached?
By Email
While you can email each of us independently, we prefer problems to be reported to our request tracking system (please see How To Report A Problem). This system alerts all members of the IT staff responsible for day to day operation, so the chances of getting your problem resolved quickly are maximized when using the trouble ticket system.
By Phone
Each of us can be reached via the numbers listed above. However, we are often away from our desk helping users. Your best choice for reaching us is email. If you are going to phone us, please try our general number, first.
By Fax
Facsimiles for ECE IT Services can be sent to the primary ECE facsimile number: 604.822.5949
When can we be reached?
Analysts are available during standard UBC office hours, M-F 0800h-1600h.
Technicians are available M-F 0700h-1500h.
No scheduled evening nor weekend coverage is provided, although we do check our email from home so please report problems as soon as possible.
