How To Contact Us

How can we be reached?

By Email

While you can email each of us independently, we prefer problems to be reported to our request tracking system (please see How To Report A Problem). This system alerts all members of the IT staff responsible for day to day operation, so the chances of getting your problem resolved quickly are maximized when using the trouble ticket system.

When can we be reached?

Analysts are available during standard UBC office hours, M-F 0800h-1600h.

No scheduled evening nor weekend coverage is provided, although we do check our email from home so please report problems as soon as possible.