Difference between revisions of "CISCR/MCLD Electrical shutdown affecting ECE IT Services (February 1, 2015 6am-6pm)"

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(Created page with 'Electrical maintenance work affecting both the MacLeod and CICSR original wing (ICICS) buildings is scheduled for Sunday, February 1st between 7am-4pm: as a consequence of this w…')
 
(More optimistic forecast)
 
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Electrical maintenance work affecting both the MacLeod and CICSR original wing (ICICS) buildings is scheduled for Sunday, February 1st between 7am-4pm: as a consequence of this work, almost all ECE IT services will be unavailable on February 1st between 6am-6pm.
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Electrical maintenance work affecting '''Kaiser''', MacLeod, and CICSR original wing (ICICS) buildings is scheduled for Sunday, February 1st between 7am-4pm: as a consequence of this work, almost all ECE IT services will be unavailable on February 1st between 6am-6pm.
  
The ECE IT Support Team will be on-site on February 1st to restore core departmental services (e.g., e-mail, RT, GADS, home directories) once the electrical maintenance is complete. Core service recovery is expected by 6pm on February 1st.
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The ECE IT Support Team will be on-site on February 1st to restore core departmental services (e.g. RT, GADS, home directories) once the electrical maintenance is complete. Core service recovery is expected by 6pm on February 1st.
  
 
'''How does this affect me?'''
 
'''How does this affect me?'''
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During the outage window,
 
During the outage window,
  
    Mail service – there will be suspended mail delivery to @ece.ubc.ca addresses (including forwarding), no mail retrieval using webmail or IMAP, and no outgoing mail via mail.ece.ubc.ca. No mail loss is expected as part of this suspension.
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* Users will not be able to use their access card to enter any space in the MacLeod building.
    Mailing lists will not be available
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* A limited set of websites (www.ece.ubc.ca, help.ece.ubc.ca, and webrt.ece.ubc.ca) will continue to operate; most other *.ece.ubc.ca websites and web applications will be unavailable.
    Users will not be able to use their access card to enter any space in the MacLeod building.
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* Linux workstation using NFS home directories will need to be shutdown before the outage, otherwise it will likely need a reboot once the power is back on.
    All *.ece.ubc.ca website and web applications will be unavailable. In addition, to personal web pages hosted in your ECE home directory will not be available.
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* Home directories should still be accessible using Windows networking via smbhome.ece.ubc.ca.
    Linux workstation using NFS home directories will need to be shutdown before the outage, otherwise it will likely need a reboot once the power is back on.
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* Software requiring communication with a license management server will not be available (e.g. SolidWorks).
    Software requiring communication with a license management server will not be available (e.g. SolidWorks).
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* The ssh.ece.ubc.ca cluster will be shut down for the duration of the outage.
    All login via your ece.ubc.ca account will not be available during the outage  
 
  
 
'''I have systems/servers housed in MacLeod or ICICS in support of my research and/or teaching. What should I be doing to protect these during the outage window?'''
 
'''I have systems/servers housed in MacLeod or ICICS in support of my research and/or teaching. What should I be doing to protect these during the outage window?'''
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'''What about my systems/servers or workstations in Kaiser?'''
 
'''What about my systems/servers or workstations in Kaiser?'''
  
Kaiser will remain powered during the outage window. However, backbone network connectivity is via MacLeod, and hence workstations and servers in Kaiser will lose network access. Any service requiring network access will remain unreachable during the outage window.
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'''UPDATE''' Kaiser building power '''will''' be included during the outage window. Backbone network connectivity is via MacLeod, and hence workstations and servers in Kaiser will lose network access. Any service requiring network access will remain unreachable during the outage window.
  
 
'''Will any IT services remain available?'''
 
'''Will any IT services remain available?'''
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The following services are unaffected by the electrical maintenance, and will remain available during the outage window:
 
The following services are unaffected by the electrical maintenance, and will remain available during the outage window:
  
    UBC Wireless
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* UBC Wireless
    UBC VPN (both the General and ECE-specific pools)
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* UBC VPN (both the General and ECE-specific pools)
    UBC Teamshare
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* UBC Teamshare
    UBC Home Drive
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* UBC Home Drive
    UBC SISC
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* UBC SISC
    UBC HRMS
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* UBC HRMS
    UBC Workspace
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* UBC Workspace
    UBC FASmail
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* UBC FASmail
    UBC SAmail
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* UBC SAmail
    UBC EduCloud
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* UBC EduCloud
    UBC Virtual Server Services
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* UBC Virtual Server Services
    UBC SharePoint
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* UBC SharePoint
    UBC CMS (WordPress)  
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* UBC CMS (WordPress)  
  
 
'''I have questions/concerns. Who may I speak with?'''
 
'''I have questions/concerns. Who may I speak with?'''
  
 
Please visit the IT Support Team in MacLeod 105, or book a consultation with us by submitting a ticket to help@ece.ubc.ca prior to January 30th. We are happy to answer your questions, and assist you where possible.
 
Please visit the IT Support Team in MacLeod 105, or book a consultation with us by submitting a ticket to help@ece.ubc.ca prior to January 30th. We are happy to answer your questions, and assist you where possible.

Latest revision as of 03:57, 1 February 2015

Electrical maintenance work affecting Kaiser, MacLeod, and CICSR original wing (ICICS) buildings is scheduled for Sunday, February 1st between 7am-4pm: as a consequence of this work, almost all ECE IT services will be unavailable on February 1st between 6am-6pm.

The ECE IT Support Team will be on-site on February 1st to restore core departmental services (e.g. RT, GADS, home directories) once the electrical maintenance is complete. Core service recovery is expected by 6pm on February 1st.

How does this affect me?

We strongly advise you power off all computer workstations and adjunct devices (e.g., printers, copiers, scanners) before you leave campus on January 30th/31st. You may power these devices back on at your convenience, after 4pm on February 1st.

During the outage window,

  • Users will not be able to use their access card to enter any space in the MacLeod building.
  • A limited set of websites (www.ece.ubc.ca, help.ece.ubc.ca, and webrt.ece.ubc.ca) will continue to operate; most other *.ece.ubc.ca websites and web applications will be unavailable.
  • Linux workstation using NFS home directories will need to be shutdown before the outage, otherwise it will likely need a reboot once the power is back on.
  • Home directories should still be accessible using Windows networking via smbhome.ece.ubc.ca.
  • Software requiring communication with a license management server will not be available (e.g. SolidWorks).
  • The ssh.ece.ubc.ca cluster will be shut down for the duration of the outage.

I have systems/servers housed in MacLeod or ICICS in support of my research and/or teaching. What should I be doing to protect these during the outage window?

We advise you to confirm with ICICS administration to determine whether the rooms housing your equipment will be affected by the outage. If your systems/servers will lose power, we recommend you execute a controlled power down prior to 7am on February 1st.

MacLeod has no back-up generator power. If you keep systems or servers in the MacLeod building, we encourage you to execute a controlled power down of these systems prior to 7am on February 1st.

What about my systems/servers or workstations in Kaiser?

UPDATE Kaiser building power will be included during the outage window. Backbone network connectivity is via MacLeod, and hence workstations and servers in Kaiser will lose network access. Any service requiring network access will remain unreachable during the outage window.

Will any IT services remain available?

The following services are unaffected by the electrical maintenance, and will remain available during the outage window:

  • UBC Wireless
  • UBC VPN (both the General and ECE-specific pools)
  • UBC Teamshare
  • UBC Home Drive
  • UBC SISC
  • UBC HRMS
  • UBC Workspace
  • UBC FASmail
  • UBC SAmail
  • UBC EduCloud
  • UBC Virtual Server Services
  • UBC SharePoint
  • UBC CMS (WordPress)

I have questions/concerns. Who may I speak with?

Please visit the IT Support Team in MacLeod 105, or book a consultation with us by submitting a ticket to help@ece.ubc.ca prior to January 30th. We are happy to answer your questions, and assist you where possible.