Difference between revisions of "How To Contact Us"

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== Who are we? ==
 
The following table enumerates the members of the departmental staff
 
responsible for day-to-day Information Technology operations.
 
 
{| class="wikitable"
 
|-
 
!  Name
 
!  Title
 
!  Telephone
 
        !  Email
 
        !  Office
 
|-
 
|  Chris Dumont
 
|  Manager, Technical and Physical Resources
 
|  604.822.8690
 
|  chrisd
 
|  MCLD 113
 
|-
 
|  Ken Madore
 
|  Labs and Computer Hardware
 
|  604.822.8690
 
|  kenm
 
|  MCLD 113
 
|-
 
|  Derek Poon
 
|  Servers and Application Development
 
|  604.827.4599
 
|  derekp
 
|  KAIS 4113
 
|-
 
|  Roozbeh Mehrabadi
 
|  CAD tools, design flows, and Linux workstations
 
|  604.822.8768
 
|  roozbeh
 
|  MCLD 332
 
|}
 
 
Please append @ece.ubc.ca to the above email addresses.
 
 
 
==How can we be reached?==
 
==How can we be reached?==
 
===By Email===
 
===By Email===
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day to day operation, so the chances of getting your problem resolved quickly
 
day to day operation, so the chances of getting your problem resolved quickly
 
are maximized when using the trouble ticket system.
 
are maximized when using the trouble ticket system.
 
===By Phone===
 
Each of us can be reached via the numbers listed above.  However, we are often
 
away from our desk helping users.  Your best choice for reaching us is email.
 
If you are going to phone us, please try our general number, first.
 
 
===By Fax===
 
Facsimiles for ECE IT Services can be sent to the primary ECE facsimile number:
 
604.822.5949
 
  
 
==When can we be reached?==
 
==When can we be reached?==
 
Analysts are available during standard UBC office hours, M-F 0800h-1600h.
 
Analysts are available during standard UBC office hours, M-F 0800h-1600h.
 
Technicians are available M-F 0700h-1500h.
 
  
 
No scheduled evening nor weekend coverage is provided, although we do check our email from home so please report problems as soon as possible.
 
No scheduled evening nor weekend coverage is provided, although we do check our email from home so please report problems as soon as possible.

Latest revision as of 16:13, 18 October 2019

How can we be reached?

By Email

While you can email each of us independently, we prefer problems to be reported to our request tracking system (please see How To Report A Problem). This system alerts all members of the IT staff responsible for day to day operation, so the chances of getting your problem resolved quickly are maximized when using the trouble ticket system.

When can we be reached?

Analysts are available during standard UBC office hours, M-F 0800h-1600h.

No scheduled evening nor weekend coverage is provided, although we do check our email from home so please report problems as soon as possible.