Difference between revisions of "How To Contact Us"

From ECE Information Technology Services
Jump to navigationJump to search
Line 1: Line 1:
== Who are we? ==
The following table enumerates the members of the departmental staff
responsible for day-to-day Information Technology operations.
!  Name
!  Title
!  Telephone
        !  Email
        !  Office
|  Ken Madore
|  Labs and Computer Hardware
|  604.822.8690
|  kenm
|  MCLD 105
|  Derek Poon
|  Servers and Application Development
|  604.827.4599
|  derekp
|  MCLD 105
|  Roozbeh Mehrabadi
|  CAD tools, design flows, and Linux workstations
|  604.822.8768
|  roozbeh
|  MCLD 332
Please append @ece.ubc.ca to the above email addresses.
==How can we be reached?==
==How can we be reached?==
===By Email===
===By Email===

Revision as of 16:10, 18 October 2019

How can we be reached?

By Email

While you can email each of us independently, we prefer problems to be reported to our request tracking system (please see How To Report A Problem). This system alerts all members of the IT staff responsible for day to day operation, so the chances of getting your problem resolved quickly are maximized when using the trouble ticket system.

By Phone

Each of us can be reached via the numbers listed above. However, we are often away from our desk helping users. Your best choice for reaching us is email. If you are going to phone us, please try our general number, first.

By Fax

Facsimiles for ECE IT Services can be sent to the primary ECE facsimile number: 604.822.5949

When can we be reached?

Analysts are available during standard UBC office hours, M-F 0800h-1600h.

No scheduled evening nor weekend coverage is provided, although we do check our email from home so please report problems as soon as possible.