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(Kaiser power outage (February 20, 2021))
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==Announcements==
 
==Announcements==
 
<dl>
 
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<dt>[[Hostname resolution issue (June 2014)]]
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<dt>[[Kaiser power outage (February 20, 2021)]]
<dd>Due to a version control system bug affecting ECE's network management tool, a limited number of host records were unintentionally removed from ECE DNS, resulting in some users being unable to resolve named hosts (e.g., hostname.ece.ubc.ca>. The underlying issue was identified at ~3:30am, June 16. However, due to a CFEngine service failure, ECE DNS did not receive a record update until 12:30pm on June 16th 2014. This issue is now resolved.
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<dd>There is a power outage planned for the Kaiser building on Saturday, February 20, from 10 am to 2 pm. This outage is necessary as part of the MacLeod construction project.
  
<dt>[[Spear Phishing Attack (June 2014)]]
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<dt>[[File and mail migration (2020)]]
<dd>There has been a spear phishing attempt against ECE account holdersPlease ignore a false message purportedly signed by Andre Ivanov, and if you have fallen for the attack, please change your password immediately.
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<dd>In October and November 2020, ECE IT will be performing migrations of two major systems that will affect ECE usersA file migration involves some disruption during each user's cutover period.  The ECE e-mail migration will happen seamlessly and with negligible disruption for the majority of users.
  
<dt>[[MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am - 6pm)|MCLD/ICICS electrical shutdown affecting ECE IT services (May 31, 2014 6am – 6pm)]]
 
<dd>As a consequence of electrical maintenance affecting both the MacLeod & ICICS buildings, almost all ECE IT services (e.g., e-mail, RT, SSH cluster, home directories) will be unavailable between 6:00am-6:00pm on May 31st. As of 10:30pm core services are back online.
 
 
<dt>[[ECE Mail, Storage & Web Outage (May 30, 2014)|ECE Mail, Storage & Web Outage (May 30, 2014)]]
 
<dd>An authentication service error this afternoon resulted in outages for several ECE core services, including e-mail, storage and some web sites. The underlying issue was addressed and services are returning to normal operation. Users of ECE Linux-based systems may need to reboot their devices, or re-authenticate to their SSH sessions in order access their home and group directories.
 
 
<dt>[[ECE Mail Service - Webmail Disruption (May 30, 2014)|ECE Mail Service - Webmail Disruption (May 30, 2014)]]
 
<dd>Some users reported problems sending mail using ECE's Ilohamail webmail interface. Receiving mail was unaffected. This issue is now resolved.
 
 
<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]
 
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.
 
 
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]
 
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.
 
 
</dl>
 
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Revision as of 17:41, 19 February 2021

ECE Information Technology Services

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Announcements

Kaiser power outage (February 20, 2021)
There is a power outage planned for the Kaiser building on Saturday, February 20, from 10 am to 2 pm. This outage is necessary as part of the MacLeod construction project.
File and mail migration (2020)
In October and November 2020, ECE IT will be performing migrations of two major systems that will affect ECE users. A file migration involves some disruption during each user's cutover period. The ECE e-mail migration will happen seamlessly and with negligible disruption for the majority of users.