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==Announcements==
 
==Announcements==
 
<dl>
 
<dl>
<dt>[[Database Maintenance - RT & GADS (Feb 2014)|Database Maintenance - RT & GADS (Feb 27, 2014)]]
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<dd>Please be aware that the RT & GADS database will endergo maintenance this evening between 9pm-midnight. Users of either service may experience a brief outage.  
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<dt>[[ECE Email Service Disruption (Jan 5, 2024)]]
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]
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<dd>There was a technical issue on ECE incoming email service between Jan 4 17:40 and Jan 5 16:20. During the disruption some emails addressed to @ece.ubc.ca e-mail addresses were rejected; we expect that the sender's mail server would likely have retried and eventually delivered them. Emails from mail.ubc.ca and from RT system have been delivered with a delay.
<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.
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<dt>[[GADS Access (Feb 2014)|GADS Access (Feb 13, 2014)]]
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<dt>[[MFA Rollout]]
<dd>Some users have reported difficulty logging into the Graduate Application Database service. Users should be aware that GADS is only accessible from the ECE network.
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<dd>On December 4th, 2023, UBC IT will enable Multi-Factor Authentication (MFA) for the ECE myVPN pool. If you use ECE myVPN to get access to software for your studies, work, or research, you will need to use a modified procedure to log in. This additional security will prevent coordinated attacks against UBC systems.
<dt>[[Network Security Audit (Feb 2014)|Network Security Audit (Feb 11-21, 2014)]]
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<dd>All ECE TCP/IP networks will experience internal and external network security scans at various times starting February 11th and ending February 21st 2014.
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<dt>[[Replacement of McAfee Encryption Management Service]]
<dt>[[E-mail Service Change (Feb 2014)|E-mail Service Change (Feb 5, 2014)]]
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<dd>Until recently, UBCIT has been using the McAfee Encryption Management Service to help keep track of the keys used to encrypt the storage devices of many computers at ECE running Windows. UBCIT has retired this service and is now using new tools for key managementIn some cases, implementation of the change will require IT staff to briefly access your computer and make some changes to its configurationIT staff will be contacting affected users to arrange a convenient time for this.
<dd>The ECE E-mail service will undergo maintenance on Wednesday, February 5th from 8:00pm-8:30pm to introduce a security-enhanced mail relay. No service outage is expected.
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<dt>[[Database server down (Jan 2014)|Database server down (Jan 25, 2014)]]
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<dt>[[Kaiser power outage (February 20, 2021)]]
<dd>The ECE database server was down from 7 amMultiple services, including the RT ticket system and some websites, were unavailable as a resultService should now be back to normal.
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<dd>There is a power outage planned for the Kaiser building on Saturday, February 20, from 10 am to 2 pm. This outage is necessary as part of the MacLeod construction project.
<dt>[[SMB server down (Jan 2014)|SMB server down (Jan 22, 2014)]]
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<dd>The SMB server, which acts as the authentication and file server for the <tt>UBC_ECE</tt> domain, was unavailable from noon to 12:40 due to a disk failure. Apologies for any inconvenience.
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<dt>[[File and mail migration (2020)]]
<dt>[[mail.ece.ubc.ca down (Oct 10, 2013)]]
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<dd>In October and November 2020, ECE IT will be performing migrations of two major systems that will affect ECE usersA file migration involves some disruption during each user's cutover period. The ECE e-mail migration will happen seamlessly and with negligible disruption for the majority of users.
<dd>The ECE mail server was down from 4 am to 11:50Apologies for any inconvenience.
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<dt>[[Spam/phishing/mail delivery problems (Apr 2013)|Spam/phishing/mail delivery problems (Apr 15, 2013; updated May 21, 2013)]]
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<dt>[[File Migration (2021)]]
<dt>[[Spear phishing attack]]
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<dd>Throughout April, May, and June 2021, ECE IT is replacing our file server, which is used to store the home directories of ECE accounts as well as some other files.  
<dd>Fraudsters have been launching a spear-phishing attack against ECE and FAS e-mail users.  Please disregard messages asking you to log in on non-ECE and unencrypted websites.  If you have fallen for the scam, change your password immediately. [[Spear phishing attack|Learn more…]]
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<dt>[[Spam/phishing/mail delivery problems (Apr 2013)|Spam/phishing/mail delivery problems (Apr 15, 2013; updated May 21, 2013)]]
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<dd>One ECE user's account was compromised after divulging his/her password in a phishing attack, and was used to send spam.  As a result of this incident, mail from ECE is currently being rejected by some e-mail providers, including GMail, Hotmail, and Comcast.
 
 
</dl>
 
</dl>

Latest revision as of 17:48, 8 January 2024

ECE Information Technology Services

Please select one of the HOWTO collections:

HOWTOs For Users
HOWTOs for all users of ECE computing infrastructure
HOWTOs For Researchers
HOWTOs for the ECE research community
HOWTOs For Instructors
HOWTOs for the ECE teaching community

Announcements

ECE Email Service Disruption (Jan 5, 2024)
There was a technical issue on ECE incoming email service between Jan 4 17:40 and Jan 5 16:20. During the disruption some emails addressed to @ece.ubc.ca e-mail addresses were rejected; we expect that the sender's mail server would likely have retried and eventually delivered them. Emails from mail.ubc.ca and from RT system have been delivered with a delay.
MFA Rollout
On December 4th, 2023, UBC IT will enable Multi-Factor Authentication (MFA) for the ECE myVPN pool. If you use ECE myVPN to get access to software for your studies, work, or research, you will need to use a modified procedure to log in. This additional security will prevent coordinated attacks against UBC systems.
Replacement of McAfee Encryption Management Service
Until recently, UBCIT has been using the McAfee Encryption Management Service to help keep track of the keys used to encrypt the storage devices of many computers at ECE running Windows. UBCIT has retired this service and is now using new tools for key management. In some cases, implementation of the change will require IT staff to briefly access your computer and make some changes to its configuration. IT staff will be contacting affected users to arrange a convenient time for this.
Kaiser power outage (February 20, 2021)
There is a power outage planned for the Kaiser building on Saturday, February 20, from 10 am to 2 pm. This outage is necessary as part of the MacLeod construction project.
File and mail migration (2020)
In October and November 2020, ECE IT will be performing migrations of two major systems that will affect ECE users. A file migration involves some disruption during each user's cutover period. The ECE e-mail migration will happen seamlessly and with negligible disruption for the majority of users.
File Migration (2021)
Throughout April, May, and June 2021, ECE IT is replacing our file server, which is used to store the home directories of ECE accounts as well as some other files.