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==Announcements==
 
==Announcements==
 
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<dl>
<dt>[[SolidWorks License Manager Error (Mar 2014)|SolidWorks License Manager Error (Mar 5, 2014)]]
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<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The issue appears isolated to ECE VPN and ubcprivate wireless pools (.ece,.prof) and non-ECE networks. The ECE Engineering Services and IT Support Teams are investigating the matter.
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<dt>[[ECE Email Service Disruption (Jan 5, 2024)]]
<dt>[[Critical Security Update for Apple Products (Feb 2014)|Critical Security Update for Apple Products (Feb 27, 2014)]]
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<dd>There was a technical issue on ECE incoming email service between Jan 4 17:40 and Jan 5 16:20. During the disruption some emails addressed to @ece.ubc.ca e-mail addresses were rejected; we expect that the sender's mail server would likely have retried and eventually delivered them. Emails from mail.ubc.ca and from RT system have been delivered with a delay.
<dd>Apple has recently released the latest version of operating systems for desktop (OS X Mavericks v10.9.2) and mobile (iOS 7.0.6 and 6.1.6) which resolves a critical security issue that affects the ability to securely send sensitive data over the internet. Update instructions are available.
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<dt>[[Database Maintenance - RT & GADS (Feb 2014)|Database Maintenance - RT & GADS (Feb 27, 2014)]]
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<dt>[[MFA Rollout]]
<dd>To address ongoing performance issues, the RT & GADS database will undergo maintenance this evening between 9pm-midnight. Update: maintenance was successful.
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<dd>On December 4th, 2023, UBC IT will enable Multi-Factor Authentication (MFA) for the ECE myVPN pool. If you use ECE myVPN to get access to software for your studies, work, or research, you will need to use a modified procedure to log in. This additional security will prevent coordinated attacks against UBC systems.
<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]
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<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.
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<dt>[[Replacement of McAfee Encryption Management Service]]
<dt>[[GADS Access (Feb 2014)|GADS Access (Feb 13, 2014)]]
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<dd>Until recently, UBCIT has been using the McAfee Encryption Management Service to help keep track of the keys used to encrypt the storage devices of many computers at ECE running Windows. UBCIT has retired this service and is now using new tools for key managementIn some cases, implementation of the change will require IT staff to briefly access your computer and make some changes to its configurationIT staff will be contacting affected users to arrange a convenient time for this.
<dd>Some users have reported difficulty logging into the Graduate Application Database service. Users should be aware that GADS is only accessible from the ECE network.
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<dt>[[Network Security Audit (Feb 2014)|Network Security Audit (Feb 11-21, 2014)]]
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<dt>[[Kaiser power outage (February 20, 2021)]]
<dd>All ECE TCP/IP networks will experience internal and external network security scans at various times starting February 11th and ending February 21st 2014.
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<dd>There is a power outage planned for the Kaiser building on Saturday, February 20, from 10 am to 2 pm. This outage is necessary as part of the MacLeod construction project.
<dt>[[E-mail Service Change (Feb 2014)|E-mail Service Change (Feb 5, 2014)]]
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<dd>The ECE E-mail service will undergo maintenance on Wednesday, February 5th from 8:00pm-8:30pm to introduce a security-enhanced mail relay. No service outage is expected.
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<dt>[[File and mail migration (2020)]]
<dt>[[Database server down (Jan 2014)|Database server down (Jan 25, 2014)]]
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<dd>In October and November 2020, ECE IT will be performing migrations of two major systems that will affect ECE usersA file migration involves some disruption during each user's cutover period. The ECE e-mail migration will happen seamlessly and with negligible disruption for the majority of users.
<dd>The ECE database server was down from 7 amMultiple services, including the RT ticket system and some websites, were unavailable as a resultService should now be back to normal.
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<dt>[[SMB server down (Jan 2014)|SMB server down (Jan 22, 2014)]]
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<dt>[[File Migration (2021)]]
<dd>The SMB server, which acts as the authentication and file server for the <tt>UBC_ECE</tt> domain, was unavailable from noon to 12:40 due to a disk failure. Apologies for any inconvenience.
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<dd>Throughout April, May, and June 2021, ECE IT is replacing our file server, which is used to store the home directories of ECE accounts as well as some other files.  
<dt>[[mail.ece.ubc.ca down (Oct 10, 2013)]]
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<dd>The ECE mail server was down from 4 am to 11:50Apologies for any inconvenience.
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<dt>[[Spam/phishing/mail delivery problems (Apr 2013)|Spam/phishing/mail delivery problems (Apr 15, 2013; updated May 21, 2013)]]
 
<dt>[[Spear phishing attack]]
 
<dd>Fraudsters have been launching a spear-phishing attack against ECE and FAS e-mail users.  Please disregard messages asking you to log in on non-ECE and unencrypted websites.  If you have fallen for the scam, change your password immediately. [[Spear phishing attack|Learn more…]]
 
<dt>[[Spam/phishing/mail delivery problems (Apr 2013)|Spam/phishing/mail delivery problems (Apr 15, 2013; updated May 21, 2013)]]
 
<dd>One ECE user's account was compromised after divulging his/her password in a phishing attack, and was used to send spam.  As a result of this incident, mail from ECE is currently being rejected by some e-mail providers, including GMail, Hotmail, and Comcast.
 
 
</dl>
 
</dl>

Latest revision as of 17:48, 8 January 2024

ECE Information Technology Services

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HOWTOs for all users of ECE computing infrastructure
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HOWTOs for the ECE research community
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HOWTOs for the ECE teaching community

Announcements

ECE Email Service Disruption (Jan 5, 2024)
There was a technical issue on ECE incoming email service between Jan 4 17:40 and Jan 5 16:20. During the disruption some emails addressed to @ece.ubc.ca e-mail addresses were rejected; we expect that the sender's mail server would likely have retried and eventually delivered them. Emails from mail.ubc.ca and from RT system have been delivered with a delay.
MFA Rollout
On December 4th, 2023, UBC IT will enable Multi-Factor Authentication (MFA) for the ECE myVPN pool. If you use ECE myVPN to get access to software for your studies, work, or research, you will need to use a modified procedure to log in. This additional security will prevent coordinated attacks against UBC systems.
Replacement of McAfee Encryption Management Service
Until recently, UBCIT has been using the McAfee Encryption Management Service to help keep track of the keys used to encrypt the storage devices of many computers at ECE running Windows. UBCIT has retired this service and is now using new tools for key management. In some cases, implementation of the change will require IT staff to briefly access your computer and make some changes to its configuration. IT staff will be contacting affected users to arrange a convenient time for this.
Kaiser power outage (February 20, 2021)
There is a power outage planned for the Kaiser building on Saturday, February 20, from 10 am to 2 pm. This outage is necessary as part of the MacLeod construction project.
File and mail migration (2020)
In October and November 2020, ECE IT will be performing migrations of two major systems that will affect ECE users. A file migration involves some disruption during each user's cutover period. The ECE e-mail migration will happen seamlessly and with negligible disruption for the majority of users.
File Migration (2021)
Throughout April, May, and June 2021, ECE IT is replacing our file server, which is used to store the home directories of ECE accounts as well as some other files.