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==Announcements==
 
==Announcements==
 
<dl>
 
<dl>
<dt>[[Default Shell - dash to bash - change successful (Mar 2014)|Default Shell - dash to bash - change successful (Mar 26, 2014)]]
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<dd>The default shell for all ECE-managed Debian Linux workstations and servers was successfully changed from dash to bash on March 26th, 2014.
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<dt>[[Replacement of McAfee Encryption Management Service]]
<dt>[[Upcoming Change - SSH Default Shell - dash to bash (Mar 2014)|Upcoming Change - SSH Default Shell - dash to bash (Mar 20, 2014)]]
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<dd>Until recently, UBCIT has been using the McAfee Encryption Management Service to help keep track of the keys used to encrypt the storage devices of many computers at ECE running Windows. UBCIT has retired this service and is now using new tools for key management.  In some cases, implementation of the change will require IT staff to briefly access your computer and make some changes to its configuration. IT staff will be contacting affected users to arrange a convenient time for this. As always,
<dd>In an effort to accommodate default script calls for some CAD software, the IT Support Team intends to modify the default SSH shell from dash to bash for all ECE Debian Linux-based servers & workstations. If you have any concerns about this impending change, please contact the IT Support Team at help@ece.ubc.ca '''no later than March 25th''', 2014.
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<dt>[[ECE E-mail Service - Message Delivery Delays & Rejections (Mar 2014)|ECE E-mail Service - Message Delivery Delays & Rejections (Mar 14, 2014)]]
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* Any e-mail announcement regarding your ECE account should cross-reference a website with *.ece.ubc.ca in the URL.  You should be suspicious of any message that does not.
<dd>The ECE e-mail service experienced demand overload starting ~11:30am today. The cause has been determined, and the issue was resolved at ~3:00pm PDT on March 14, 2014. Please click on the link above for more information.
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<dt>[[Storage Authorization Failure (Mar 2014)|Storage Authorization Failure (Mar 13, 2014)]]
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* Never reveal your password to any person. IT Services staff will never ask you for your password.
<dd>ECE's authentication system experienced a service error starting ~2pm today. The error prevented access to NFS storage exports, and affected multiple ECE services. The issue was resolved ~3:45pm today. Please click on the link above for more information.
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<dt>[[SolidWorks Network License Manager (Mar 2014)|SolidWorks Network License Manager (Mar 5, 2014)]]
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* All legitimate ECE services will use encrypted connections for logging in. (HTTPS, SSH, and IMAPS are examples of secure protocols.) Any service that asks you to enter your ECE password over an unencrypted HTTP connection or to send your password by e-mail is fraudulent.
<dd>Some users have reported difficulties operating SolidWorks when configured with the triad network license manager. The ECE Engineering Services and IT Support Teams are investigating the matter. Updates will be posted here.
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<dt>[[Critical Security Update for Apple Products (Feb 2014)|Critical Security Update for Apple Products (Feb 27, 2014)]]
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* If in doubt about a suspicious message purporting to be from UBC or ECE IT Services, we encourage you to ask us.
<dd>Apple has recently released the latest version of operating systems for desktop (OS X Mavericks v10.9.2) and mobile (iOS 7.0.6 and 6.1.6) which resolves a critical security issue that affects the ability to securely send sensitive data over the internet. Update instructions are available.
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<dt>[[MATLAB Licensing (Feb 2014)|MATLAB Licensing (Feb 21, 2014)]]
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<dd>Some users have reported a periodic license manager error when attempting to use MATLAB. Additional details are now available.
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<dt>[[Kaiser power outage (February 20, 2021)]]
<dt>[[GADS Access (Feb 2014)|GADS Access (Feb 13, 2014)]]
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<dd>There is a power outage planned for the Kaiser building on Saturday, February 20, from 10 am to 2 pm. This outage is necessary as part of the MacLeod construction project.
<dd>Some users have reported difficulty logging into the Graduate Application Database service. Users should be aware that GADS is only accessible from the ECE network.
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<dt>[[Network Security Audit (Feb 2014)|Network Security Audit (Feb 11-21, 2014)]]
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<dt>[[File and mail migration (2020)]]
<dd>All ECE TCP/IP networks will experience internal and external network security scans at various times starting February 11th and ending February 21st 2014.
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<dd>In October and November 2020, ECE IT will be performing migrations of two major systems that will affect ECE usersA file migration involves some disruption during each user's cutover period.  The ECE e-mail migration will happen seamlessly and with negligible disruption for the majority of users.
<dt>[[E-mail Service Change (Feb 2014)|E-mail Service Change (Feb 5, 2014)]]
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<dd>The ECE E-mail service will undergo maintenance on Wednesday, February 5th from 8:00pm-8:30pm to introduce a security-enhanced mail relay. No service outage is expected.
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<dt>[[File Migration (2021)]]
<dt>[[Database server down (Jan 2014)|Database server down (Jan 25, 2014)]]
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<dd>Throughout April, May, and June 2021, ECE IT is replacing our file server, which is used to store the home directories of ECE accounts as well as some other files.  
<dd>The ECE database server was down from 7 amMultiple services, including the RT ticket system and some websites, were unavailable as a resultService should now be back to normal.
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<dt>[[SMB server down (Jan 2014)|SMB server down (Jan 22, 2014)]]
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<dd>The SMB server, which acts as the authentication and file server for the <tt>UBC_ECE</tt> domain, was unavailable from noon to 12:40 due to a disk failure.  Apologies for any inconvenience.
 
<dt>[[mail.ece.ubc.ca down (Oct 10, 2013)]]
 
<dd>The ECE mail server was down from 4 am to 11:50.  Apologies for any inconvenience.
 
<dt>[[Spam/phishing/mail delivery problems (Apr 2013)|Spam/phishing/mail delivery problems (Apr 15, 2013; updated May 21, 2013)]]
 
<dt>[[Spear phishing attack]]
 
<dd>Fraudsters have been launching a spear-phishing attack against ECE and FAS e-mail users.  Please disregard messages asking you to log in on non-ECE and unencrypted websites.  If you have fallen for the scam, change your password immediately. [[Spear phishing attack|Learn more…]]
 
<dt>[[Spam/phishing/mail delivery problems (Apr 2013)|Spam/phishing/mail delivery problems (Apr 15, 2013; updated May 21, 2013)]]
 
<dd>One ECE user's account was compromised after divulging his/her password in a phishing attack, and was used to send spam.  As a result of this incident, mail from ECE is currently being rejected by some e-mail providers, including GMail, Hotmail, and Comcast.
 
 
</dl>
 
</dl>

Latest revision as of 13:40, 26 July 2021

ECE Information Technology Services

Please select one of the HOWTO collections:

HOWTOs For Users
HOWTOs for all users of ECE computing infrastructure
HOWTOs For Researchers
HOWTOs for the ECE research community
HOWTOs For Instructors
HOWTOs for the ECE teaching community

Announcements

Replacement of McAfee Encryption Management Service
Until recently, UBCIT has been using the McAfee Encryption Management Service to help keep track of the keys used to encrypt the storage devices of many computers at ECE running Windows. UBCIT has retired this service and is now using new tools for key management. In some cases, implementation of the change will require IT staff to briefly access your computer and make some changes to its configuration. IT staff will be contacting affected users to arrange a convenient time for this. As always,
  • Any e-mail announcement regarding your ECE account should cross-reference a website with *.ece.ubc.ca in the URL. You should be suspicious of any message that does not.
  • Never reveal your password to any person. IT Services staff will never ask you for your password.
  • All legitimate ECE services will use encrypted connections for logging in. (HTTPS, SSH, and IMAPS are examples of secure protocols.) Any service that asks you to enter your ECE password over an unencrypted HTTP connection or to send your password by e-mail is fraudulent.
  • If in doubt about a suspicious message purporting to be from UBC or ECE IT Services, we encourage you to ask us.
Kaiser power outage (February 20, 2021)
There is a power outage planned for the Kaiser building on Saturday, February 20, from 10 am to 2 pm. This outage is necessary as part of the MacLeod construction project.
File and mail migration (2020)
In October and November 2020, ECE IT will be performing migrations of two major systems that will affect ECE users. A file migration involves some disruption during each user's cutover period. The ECE e-mail migration will happen seamlessly and with negligible disruption for the majority of users.
File Migration (2021)
Throughout April, May, and June 2021, ECE IT is replacing our file server, which is used to store the home directories of ECE accounts as well as some other files.