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==Announcements==
 
==Announcements==
 
<dl>
 
<dl>
<dt>[[Multiple UBC Service Outages (May 15, 2018)]]
 
<dd>
 
  
Accessibility to a number of UBC services has been impacted by issues with Educloud services this morning. We are expecting some services like authentication services to be up by noon and the remaining services to be up and running by the early afternoon.
+
<dt>[[ECE Email Service Disruption (Jan 5, 2024)]]
 +
<dd>There was a technical issue on ECE incoming email service between Jan 4 17:40 and Jan 5 16:20. During the disruption some emails addressed to @ece.ubc.ca e-mail addresses were rejected; we expect that the sender's mail server would likely have retried and eventually delivered them. Emails from mail.ubc.ca and from RT system have been delivered with a delay.
  
List of Impacted Services:
+
<dt>[[MFA Rollout]]
 +
<dd>On December 4th, 2023, UBC IT will enable Multi-Factor Authentication (MFA) for the ECE myVPN pool. If you use ECE myVPN to get access to software for your studies, work, or research, you will need to use a modified procedure to log in. This additional security will prevent coordinated attacks against UBC systems.
  
    Authentication services: Shibboleth, RADIUS, EAD, ELDAP
+
<dt>[[Replacement of McAfee Encryption Management Service]]
    UBC Wireless
+
<dd>Until recently, UBCIT has been using the McAfee Encryption Management Service to help keep track of the keys used to encrypt the storage devices of many computers at ECE running Windows. UBCIT has retired this service and is now using new tools for key management.  In some cases, implementation of the change will require IT staff to briefly access your computer and make some changes to its configuration.  IT staff will be contacting affected users to arrange a convenient time for this.
    Faculty and Staff Email
 
    Skype for Business
 
    SharePoint
 
    Student Information Systems
 
    FMS/HRMS
 
    Canvas
 
    Connect
 
    Workspace
 
    Bronze web hosting
 
    Kaltura
 
    UBC Blogs
 
    UBC CMS
 
    UBC myVPN
 
    Pay for Print
 
  
<dt>[[Scheduled ECE network outage (February 16, 2018)]]
+
<dt>[[Kaiser power outage (February 20, 2021)]]
<dd>On 2018-02-16, from 20:00 to 22:00, the ECE network and most ECE services will be unavailable.
+
<dd>There is a power outage planned for the Kaiser building on Saturday, February 20, from 10 am to 2 pm. This outage is necessary as part of the MacLeod construction project.
  
<dt>[[General ECE service outage (September 14, 2017)]]
+
<dt>[[File and mail migration (2020)]]
<dd>From 2017-09-14 11:10 to approximately 15:30, most ECE services were down, including home directories, SMB shares, IMAP, Webmail, and websites. Services should be working now; please report any persisting abnormalities. Queued inbound mail should be have been delivered now.
+
<dd>In October and November 2020, ECE IT will be performing migrations of two major systems that will affect ECE users. A file migration involves some disruption during each user's cutover period. The ECE e-mail migration will happen seamlessly and with negligible disruption for the majority of users.
  
<dt>[[Problems connecting to ubcprivate (September 12, 2017)]]
+
<dt>[[File Migration (2021)]]
<dd>Reports have been received of problems connecting to the "ubcprivate" wireless network.  Central IT has been notified of the situation.  In the meantime, the ECE network can be accessed wirelessly by using the "ubcsecure" wireless network together with the ECE VPN.  A Cisco "AnyConnect" VPN client is available at http://myvpn.ubc.ca.  The server to connect to from the client is myvpn.ubc.ca.  Credentials are the same as for ubcprivate.
+
<dd>Throughout April, May, and June 2021, ECE IT is replacing our file server, which is used to store the home directories of ECE accounts as well as some other files.  
  
<dt>[[Matlab license server and Teamshare inaccessible (May 1, 2017)]]
 
<dd>Following the firewall upgrade yesterday, the nameservers for the ead.ubc.ca DNS zone were failing to respond, causing services such as Teamshare and MATLAB licensing to be unavailable to ECE users until 14:45.
 
 
<dt>[[Teamviewer outage (Jun 1, 2016)]]
 
<dd>Due to widespread reports that unauthorized users have been able to remotely control computers through TeamViewer, we have taken the precaution of blocking TeamViewer on the ECE network.
 
 
<dt>[[Malicious email (Feb 11, 2016)]]
 
<dd>If you have received an email with subject "Scan from KM1650" and attachment "=SCAN7318_000.DOC" please do not open it. The attachment contains a trojan.
 
 
<dt>[[Change to access to IEEExplore from off-campus]]
 
<dd>Please be aware that the Library no longer provides access to IEEExplore through myVPN. Off-campus users should now use EZproxy instead:
 
 
https://login.ezproxy.library.ubc.ca/login?qurl=http%3a%2f%2fwww.library.ubc.ca
 
 
http://ezproxy.library.ubc.ca/login?url=http://ieeexplore.ieee.org/Xplore/DynWel.jsp
 
 
Please note that access through EZproxy is available only to current UBC students, staff, and faculty.
 
  
 
</dl>
 
</dl>

Latest revision as of 17:48, 8 January 2024

ECE Information Technology Services

Please select one of the HOWTO collections:

HOWTOs For Users
HOWTOs for all users of ECE computing infrastructure
HOWTOs For Researchers
HOWTOs for the ECE research community
HOWTOs For Instructors
HOWTOs for the ECE teaching community

Announcements

ECE Email Service Disruption (Jan 5, 2024)
There was a technical issue on ECE incoming email service between Jan 4 17:40 and Jan 5 16:20. During the disruption some emails addressed to @ece.ubc.ca e-mail addresses were rejected; we expect that the sender's mail server would likely have retried and eventually delivered them. Emails from mail.ubc.ca and from RT system have been delivered with a delay.
MFA Rollout
On December 4th, 2023, UBC IT will enable Multi-Factor Authentication (MFA) for the ECE myVPN pool. If you use ECE myVPN to get access to software for your studies, work, or research, you will need to use a modified procedure to log in. This additional security will prevent coordinated attacks against UBC systems.
Replacement of McAfee Encryption Management Service
Until recently, UBCIT has been using the McAfee Encryption Management Service to help keep track of the keys used to encrypt the storage devices of many computers at ECE running Windows. UBCIT has retired this service and is now using new tools for key management. In some cases, implementation of the change will require IT staff to briefly access your computer and make some changes to its configuration. IT staff will be contacting affected users to arrange a convenient time for this.
Kaiser power outage (February 20, 2021)
There is a power outage planned for the Kaiser building on Saturday, February 20, from 10 am to 2 pm. This outage is necessary as part of the MacLeod construction project.
File and mail migration (2020)
In October and November 2020, ECE IT will be performing migrations of two major systems that will affect ECE users. A file migration involves some disruption during each user's cutover period. The ECE e-mail migration will happen seamlessly and with negligible disruption for the majority of users.
File Migration (2021)
Throughout April, May, and June 2021, ECE IT is replacing our file server, which is used to store the home directories of ECE accounts as well as some other files.