https://help.ece.ubc.ca/mediawiki/index.php?title=Multi-service_Interruption_-_ECE_Virtualization_Platform_%E2%80%93_Memory_Failure_(Apr_25th_2014)&feed=atom&action=historyMulti-service Interruption - ECE Virtualization Platform – Memory Failure (Apr 25th 2014) - Revision history2024-03-29T10:46:58ZRevision history for this page on the wikiMediaWiki 1.34.2https://help.ece.ubc.ca/mediawiki/index.php?title=Multi-service_Interruption_-_ECE_Virtualization_Platform_%E2%80%93_Memory_Failure_(Apr_25th_2014)&diff=565&oldid=prevMberdan at 20:39, 28 April 20142014-04-28T20:39:33Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># The Electric Power & Energy Systems Lab software license server intermittently failed to issue licenses to requesting hosts</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># The Electric Power & Energy Systems Lab software license server intermittently failed to issue licenses to requesting hosts</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>The virtualization platform was restored to working order ~4pm on April 25, 2014. All dependent virtual machines and their hosted services were recovered to working order. The issues above were resolved as a result, with e-mail messages <del class="diffchange diffchange-inline">delivered up to 3-</del>hours late.</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>The virtualization platform was restored to working order ~4pm on April 25, 2014. All dependent virtual machines and their hosted services were recovered to working order. The issues above were resolved as a result, <ins class="diffchange diffchange-inline">though </ins>with <ins class="diffchange diffchange-inline">delivery of </ins>e-mail messages <ins class="diffchange diffchange-inline">several </ins>hours late.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thank you for your patience while we addressed this issue. If you have any questions or comments about this outage, don’t hesitate to contact the IT Support Team at help@ece.ubc.ca or in MacLeod 105.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thank you for your patience while we addressed this issue. If you have any questions or comments about this outage, don’t hesitate to contact the IT Support Team at help@ece.ubc.ca or in MacLeod 105.</div></td></tr>
</table>Mberdanhttps://help.ece.ubc.ca/mediawiki/index.php?title=Multi-service_Interruption_-_ECE_Virtualization_Platform_%E2%80%93_Memory_Failure_(Apr_25th_2014)&diff=564&oldid=prevMberdan at 20:37, 28 April 20142014-04-28T20:37:02Z<p></p>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Individuals with MATLAB installations depending on ECE’s departmental licensing server could not use MATLAB</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Individuals with MATLAB installations depending on ECE’s departmental licensing server could not use MATLAB</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># ECE’s E-mail system experienced numerous LDAP lookup query failures, despite in-place LDAP load-balancing and redundancy. The mail system subsequently failed to deliver messages to @ece.ubc.ca mail accounts. Messages remained queued, but not delivered for <del class="diffchange diffchange-inline">up to </del>3 hours.</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># ECE’s E-mail system experienced numerous LDAP lookup query failures, despite in-place LDAP load-balancing and redundancy. The mail system subsequently failed to deliver messages to @ece.ubc.ca mail accounts. Messages remained queued, but not delivered for 3<ins class="diffchange diffchange-inline">+ </ins>hours.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># The Electric Power & Energy Systems Lab software license server intermittently failed to issue licenses to requesting hosts</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># The Electric Power & Energy Systems Lab software license server intermittently failed to issue licenses to requesting hosts</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>The virtualization platform was restored to working order ~4pm on April 25, 2014. All dependent virtual machines and their hosted services were recovered to working order. The issues above were resolved as a result.</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>The virtualization platform was restored to working order ~4pm on April 25, 2014. All dependent virtual machines and their hosted services were recovered to working order. The issues above were resolved as a result<ins class="diffchange diffchange-inline">, with e-mail messages delivered up to 3-hours late</ins>.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thank you for your patience while we addressed this issue. If you have any questions or comments about this outage, don’t hesitate to contact the IT Support Team at help@ece.ubc.ca or in MacLeod 105.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thank you for your patience while we addressed this issue. If you have any questions or comments about this outage, don’t hesitate to contact the IT Support Team at help@ece.ubc.ca or in MacLeod 105.</div></td></tr>
</table>Mberdanhttps://help.ece.ubc.ca/mediawiki/index.php?title=Multi-service_Interruption_-_ECE_Virtualization_Platform_%E2%80%93_Memory_Failure_(Apr_25th_2014)&diff=563&oldid=prevMberdan at 20:09, 28 April 20142014-04-28T20:09:09Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 20:09, 28 April 2014</td>
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<td colspan="2" class="diff-lineno">Line 5:</td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Individuals with MATLAB installations depending on ECE’s departmental licensing server could not use MATLAB</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Individuals with MATLAB installations depending on ECE’s departmental licensing server could not use MATLAB</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># ECE’s E-mail system experienced numerous LDAP lookup query failures, despite in-place LDAP load-balancing and redundancy. The mail system subsequently failed to deliver messages to @ece.ubc.ca mail accounts. Messages remained queued, but not delivered for up to 3 hours.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># ECE’s E-mail system experienced numerous LDAP lookup query failures, despite in-place LDAP load-balancing and redundancy. The mail system subsequently failed to deliver messages to @ece.ubc.ca mail accounts. Messages remained queued, but not delivered for up to 3 hours.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div># The Power Lab software license server intermittently failed to issue licenses to requesting hosts</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div># The <ins class="diffchange diffchange-inline">Electric </ins>Power <ins class="diffchange diffchange-inline">& Energy Systems </ins>Lab software license server intermittently failed to issue licenses to requesting hosts</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The virtualization platform was restored to working order ~4pm on April 25, 2014. All dependent virtual machines and their hosted services were recovered to working order. The issues above were resolved as a result.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>The virtualization platform was restored to working order ~4pm on April 25, 2014. All dependent virtual machines and their hosted services were recovered to working order. The issues above were resolved as a result.</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thank you for your patience while we addressed this issue. If you have any questions or comments about this outage, don’t hesitate to contact the IT Support Team at help@ece.ubc.ca or in MacLeod 105.</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Thank you for your patience while we addressed this issue. If you have any questions or comments about this outage, don’t hesitate to contact the IT Support Team at help@ece.ubc.ca or in MacLeod 105.</div></td></tr>
</table>Mberdanhttps://help.ece.ubc.ca/mediawiki/index.php?title=Multi-service_Interruption_-_ECE_Virtualization_Platform_%E2%80%93_Memory_Failure_(Apr_25th_2014)&diff=562&oldid=prevMberdan at 20:07, 28 April 20142014-04-28T20:07:26Z<p></p>
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<td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 20:07, 28 April 2014</td>
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<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''This issue was resolved at ~4pm on April 25, 2014.''' </div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>'''This issue was resolved at ~4pm on April 25, 2014.''' </div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>In the morning of April <del class="diffchange diffchange-inline">25</del>, ECE’s server virtualization platform experienced a hardware memory failure, destabilizing several dependent virtual servers. Faculty, researchers, students and staff experienced the following issues as a result:</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>In the morning of April <ins class="diffchange diffchange-inline">25th</ins>, ECE’s server virtualization platform experienced a hardware memory failure, destabilizing several dependent virtual servers. Faculty, researchers, students and staff experienced the following issues as a result:</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Individuals with MATLAB installations depending on ECE’s departmental licensing server could not use MATLAB</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div># Individuals with MATLAB installations depending on ECE’s departmental licensing server could not use MATLAB</div></td></tr>
</table>Mberdanhttps://help.ece.ubc.ca/mediawiki/index.php?title=Multi-service_Interruption_-_ECE_Virtualization_Platform_%E2%80%93_Memory_Failure_(Apr_25th_2014)&diff=561&oldid=prevMberdan: Created page with ''''This issue was resolved at ~4pm on April 25, 2014.''' In the morning of April 25, ECE’s server virtualization platform experienced a hardware memory failure, destabilizing…'2014-04-28T20:04:20Z<p>Created page with ''''This issue was resolved at ~4pm on April 25, 2014.''' In the morning of April 25, ECE’s server virtualization platform experienced a hardware memory failure, destabilizing…'</p>
<p><b>New page</b></p><div>'''This issue was resolved at ~4pm on April 25, 2014.''' <br />
<br />
In the morning of April 25, ECE’s server virtualization platform experienced a hardware memory failure, destabilizing several dependent virtual servers. Faculty, researchers, students and staff experienced the following issues as a result:<br />
<br />
# Individuals with MATLAB installations depending on ECE’s departmental licensing server could not use MATLAB<br />
# ECE’s E-mail system experienced numerous LDAP lookup query failures, despite in-place LDAP load-balancing and redundancy. The mail system subsequently failed to deliver messages to @ece.ubc.ca mail accounts. Messages remained queued, but not delivered for up to 3 hours.<br />
# The Power Lab software license server intermittently failed to issue licenses to requesting hosts<br />
<br />
The virtualization platform was restored to working order ~4pm on April 25, 2014. All dependent virtual machines and their hosted services were recovered to working order. The issues above were resolved as a result.<br />
<br />
Thank you for your patience while we addressed this issue. If you have any questions or comments about this outage, don’t hesitate to contact the IT Support Team at help@ece.ubc.ca or in MacLeod 105.</div>Mberdan