ECE E-mail Service - Message Delivery Delays (Apr 24th 2014)

The ECE mail delivery queue has been reduced to serviceable levels as of 6pm, April 24th, 2014. Mail should be arriving to your ECE mail Inbox as expected.

This afternoon, ECE’s email service experienced a demand overload, with a peak of approximately 3,000 queued messages as of 4pm. Users of this email service may have experienced delays when sending and receiving e-mail.

The IT Team enacted changes to manage message volume, and the mail delivery queue was reduced to tolerable levels as of 6pm, April 24th. Mail will now arrive to your ECE mail inbox as expected, with some messages arriving several hours late.

Unfortunately, Google has 'rate-limited' emails originating from the ECE mail server. Due to rate-limiting, email destined to Gmail may experience delivery delays. This rate-limit will be reduced when Google determines the ECE mail server to be safe. The IT Team has no resolution timeline from Google, but this has occurred in the past and is normally resolved within 24-hours.

If you have any questions, please don’t hesitate to contact the IT Support Team in MacLeod 105. With the mail service functioning normally again, you may also send your query to help@ece.ubc.ca

Thank you for your attention,

IT Support Team at ECE