Difference between revisions of "ECE Mail Service Maintenance (October 29, 2014)"

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=SUPPORT=
 
=SUPPORT=
Please contact the IT Support Team at ECE, either by visiting MacLeod 105, Monday to Friday, 8:30am-4:30pm, or if you have a working e-mail account, please submit a request to help@ece.ubc.ca  
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Please contact the IT Support Team at ECE, either by visiting MacLeod 105, Monday to Friday, 8:30am-4:30pm, or if you have a working e-mail account, please submit a request to help@ece.ubc.ca
 
 
Thank you for your attention,
 
 
 
IT Support Team at ECE
 

Revision as of 14:35, 29 October 2014

E-mail service maintenance was successful. Please see SUPPORT, below, if you encounter any issues/concerns.

WHAT IS THIS MAINTENANCE?

Owing to ongoing mail service disruptions, UBC IT will perform urgent maintenance on ECE's IMAP mail servers on Wednesday, October 29th between 2pm-2:30pm PDT.

HOW AM I IMPACTED BY THIS WORK?

The mail service will remain active during this maintenance window, but you may experience a brief incoming mail outage if you are off-campus, or if your e-mail client (e.g., Thunderbird, Apple Mail, Outlook) points to an older, defunct mail server name. Please see below for instructions.

WHAT DO I NEED TO DO?

Please ensure your mail client is configured as per http://help.ece.ubc.ca/Email_Quick_Start

If you currently use “mail.ece.ubc.ca” for the Incoming Server name in your mail client (e.g., Thunderbird, Outlook), please ensure you change your IMAP server to “imap.ece.ubc.ca”. The port remains 993 with SSL/TLS.

MAINTENANCE DETAILS

UBC IT will be migrating the incoming IMAP-based ECE mail servers from physical hardware to a VMware virtualization infrastructure hosted at the University Data Centre. Concurrent to the physical-to-virtual migration, the DNS record “imap.ece.ubc.ca” will be updated to point to the new virtual servers.

WHAT IS IMAP?

Please see http://en.wikipedia.org/wiki/Internet_Message_Access_Protocol

SUPPORT

Please contact the IT Support Team at ECE, either by visiting MacLeod 105, Monday to Friday, 8:30am-4:30pm, or if you have a working e-mail account, please submit a request to help@ece.ubc.ca