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(Dropped old announcements; added "Lost outbound messages from webmail")
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<dt>[[Multiple UBC Service Outages (May 15, 2018)]]
<dt>[[Lost outbound messages from webmail (May 15-16, 2019)]]
<dd>A change in the configuration of ECE webmail caused outbound messages sent from webmail to be dropped and discarded. Affected senders have been notified individually.
Accessibility to a number of UBC services has been impacted by issues with Educloud services this morning. We are expecting some services like authentication services to be up by noon and the remaining services to be up and running by the early afternoon.
List of Impacted Services:
    Authentication services: Shibboleth, RADIUS, EAD, ELDAP
    UBC Wireless
    Faculty and Staff Email
    Skype for Business
    Student Information Systems
    Bronze web hosting
    UBC Blogs
    UBC myVPN
    Pay for Print
<dt>[[Scheduled ECE network outage (February 16, 2018)]]
<dd>On 2018-02-16, from 20:00 to 22:00, the ECE network and most ECE services will be unavailable.
<dt>[[General ECE service outage (September 14, 2017)]]
<dd>From 2017-09-14 11:10 to approximately 15:30, most ECE services were down, including home directories, SMB shares, IMAP, Webmail, and websites. Services should be working now; please report any persisting abnormalities. Queued inbound mail should be have been delivered now.
<dt>[[Problems connecting to ubcprivate (September 12, 2017)]]
<dd>Reports have been received of problems connecting to the "ubcprivate" wireless network.  Central IT has been notified of the situation.  In the meantime, the ECE network can be accessed wirelessly by using the "ubcsecure" wireless network together with the ECE VPN.  A Cisco "AnyConnect" VPN client is available at http://myvpn.ubc.ca.  The server to connect to from the client is myvpn.ubc.ca.  Credentials are the same as for ubcprivate.
<dt>[[Matlab license server and Teamshare inaccessible (May 1, 2017)]]
<dd>Following the firewall upgrade yesterday, the nameservers for the ead.ubc.ca DNS zone were failing to respond, causing services such as Teamshare and MATLAB licensing to be unavailable to ECE users until 14:45.
<dt>[[Teamviewer outage (Jun 1, 2016)]]
<dd>Due to widespread reports that unauthorized users have been able to remotely control computers through TeamViewer, we have taken the precaution of blocking TeamViewer on the ECE network.
<dt>[[Malicious email (Feb 11, 2016)]]
<dd>If you have received an email with subject "Scan from KM1650" and attachment "=SCAN7318_000.DOC" please do not open it. The attachment contains a trojan.
<dt>[[Change to access to IEEExplore from off-campus]]
<dd>Please be aware that the Library no longer provides access to IEEExplore through myVPN. Off-campus users should now use EZproxy instead:
Please note that access through EZproxy is available only to current UBC students, staff, and faculty.

Revision as of 17:33, 16 May 2019

ECE Information Technology Services

Please select one of the HOWTO collections:

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HOWTOs for all users of ECE computing infrastructure
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HOWTOs for the ECE research community
HOWTOs For Instructors
HOWTOs for the ECE teaching community


Lost outbound messages from webmail (May 15-16, 2019)
A change in the configuration of ECE webmail caused outbound messages sent from webmail to be dropped and discarded. Affected senders have been notified individually.